ࡱ > / 1 . y bjbjEE 7 ' '
$ 0 $ & & & & & & $ w Z J J _ $ $ @$f* u 0 J J :
LiveAssist Transcript
[Print] Print [Copy] Copy [Email] Email [Close] Close
chat id : fc0802c5-dce0-4e6d-a711-4846fcb4c99d
Problem : Fed up
Jeremy > Fed up
Gerardo > Hello Jeremy_, Thank you for contacting Comcast Live Chat Support. My name is Gerardo. Please give me one moment to review your information.
Gerardo > Hi, I am willing to help you.
Gerardo > Can you tell me more about your problem?
Jeremy_ > why did I get charged an extra 25 bucks for my high speed this month?
Jeremy_ > actually 30
Jeremy_ > I hate how your website does not do detail billing. That sucks
Gerardo > I can help you with that, can you hold for one moment while I process your information?
Jeremy_ > i would also like a line by line itemization of my bill. Yes I can wait
Jeremy_ > I am going to be dropping services as your cost is too high for me now
Gerardo > Let me try what I can do for you. Please hold on.
Gerardo > Jeremy, did you request replacement of your outlets
Jeremy_ > k
Jeremy_ > we couldn't get CBS and our On Demand working at all so the tech guy reran some line
Jeremy_ > they also fixed something outside our house on the pole
Jeremy_ > I should not be charged because we did not ask for it be re run he just did it.
Gerardo > I will review the history of your account. Please hold on.
Gerardo > I appreciate your patience; I am still working on this for you, would you mind holding for a little longer?
Jeremy_ > no problem
Gerardo > Have you requested another outlet be set up?
Jeremy_ > no
Jeremy_ > i have 3 tvs
Jeremy_ > no need for more
Gerardo > Thank you for waiting. I can see on our record that you were never charged for additional outlets from the time the cable was first installed. The $30.00 difference you see on your billing is for the 2 additional oulets in your house. $15.00 per outlet.
Gerardo > Is there anything else I can assist you with today?
Jeremy_ > it was never installed??? it was there when I got there!
Jeremy_ > I took over my inlaws house and they already have the outlets in the house!!!
Jeremy_ > and that was over a year ago. There is no way in hell that I am going to pay a install fee when it was already there
Jeremy_ > I will be switching as soon as either FIOS or Uverse get here. This is ridiculous
Gerardo > You will need to pay for additional outlet since you are using 3 televisions. That is an activation fee not an installation.
Jeremy_ > so I am getting charged this fee well over a year after I have been there?
Jeremy_ > BS
Jeremy_ > i got the special that said no installation fee as I switched from Satellite
Gerardo > I am sorry for confusion but that is the policy of Comcast.
Gerardo > Do you have a follow up question?
Jeremy_ > yeah I want to cancel a bunch of my stuff now. I will be leaving comcast
Jeremy_ > I was told no activation fee for the dish promotion and now you are f'ing charging me
Gerardo > I apologize for the inconvenience however; canceling an account is not something that can be done via chat. In order to cancel your account, you will need to call our Customer Care Center at 1-800-266-2278.
To ensure the time you need to spend on the phone is as short as possible, I suggest you have the following information available when calling:
- Name on the account
- Address where service is provided and mailing address if different
- Telephone number associated with the account
- One of the following:
Last 4 digits of the Account holders Social Security Number/Security Code/Account Number/Amount of most recent payment on the account.
hv CJ OJ QJ ^J aJ M | 6 7 ` a G
H
P Q d 1$ 7$ 8$ H$ 9 : | }
$ % - . l m d 1$ 7$ 8$ H$ m
s t / 0 v w Y Z 6 7 d 1$ 7$ 8$ H$ # R k d 1$ 7$ 8$ H$ 5 0 P / =!"#$% Dp f 6 6 6 6 6 6 6 6 6 v v v v v v v v v 6 6 6 6 6 6 > 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 h H 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 2 0 @ P ` p 2 ( 0 @ P ` p 0 @ P ` p 0 @ P ` p 0 @ P ` p 0 @ P ` p 0 @ P ` p 8 X V ~ OJ QJ _HmH nH sH tH J ` J N o r m a l d CJ _HaJ mH sH tH D A D
D e f a u l t P a r a g r a p h F o n t R i R 0 T a b l e N o r m a l 4
l 4 a ( k (
0 N o L i s t PK ! [Content_Types].xmlj0Eжr(Iw},-j4 wP-t#bΙ{UTU^hd}㨫)*1P' ^W0)T9<l#$yi} ;~@(Hu* Dנz/0ǰ $ X3aZ,D0j~3߶b~i>3\`?/[G\!-Rk.sԻ..a濭? PK ! ֧ 6 _rels/.relsj0 }Q%v/C/} (h"O
= C?hv=Ʌ%[xp{۵_Pѣ<1H0ORBdJE4b$q_ 6LR7`0̞O,En7Lib/Se е PK ! ky theme/theme/themeManager.xml M
@}w7c(Ebˮ CAǠҟ7՛K
Y,
e.|,H ,lxɴIsQ}#Ր ֵ+!,^$j=GW)E+&
8 PK ! P theme/theme/theme1.xmlYOo6w toc'vuر-Mn iP@I}úama[إ4:l ЯGRX^6؊>$ !)O^rC$y@ /yH*)UDb`}"qۋJחX^)I`nEp)liV[]1M<OP6r=zgbIguSe bORD۫qu gZo~ٺlAplxpT0+[}`j zA V2Fi@qv֬5\|ʜ̭NleXd sjcs7f
W+Ն7` g ȘJj|h(KD-
dXiJ؇(x$( :;˹! I_TS 1?E ??ZBΪmU/ ?~xY'y5g&/ɋ>GMGeD3Vq%'#q$8K )fw 9:ĵ
x}rxwr:\TZaG*y8IjbRc|XŻǿI
u3KGnD 1NIBs
RuK>V.E L+M2#'fi ~V vl{u8z H
* :( W ☕
~JTe\O*tHGHY }KNP*ݾ˦ TѼ9/#A7qZ $*c?qUnwN%Oi4 =3ڗP
1Pm \\9Mؓ2aD];Yt\[x]}Wr|]g-
eW
)6-rC Sj
id DЇAΜIqbJ#x꺃 6k#ASh&ʌt(Q% p%m&]caS l=X\P1Mh9MVdDAaVB[݈fJíP|8 քAV^f
Hn- "d>znNJ ة>b&2vKyϼD:,AGm\nziÙ .uχYC6OMf3or$5N HT[XF64T,ќM0E)`#5XY`פ ;%1U٥m;R>QD DcpU'&LE/pm%]8firS4d 7y\`JnίI R 3U~7+#m qBiDi*L69mY&iHE=(K&N!V.KeLDĕ{D vEꦚdeNƟe(MN9ߜR6&3(a/DUz<{ˊYȳV)9Z[4^n5!J?Q3eBoCM m<.vp IYfZY_p[=al-Y}Nc͙ŋ4vfavl'SA8|*u{-ߟ0%M07% < ҍ PK !
ѐ ' theme/theme/_rels/themeManager.xml.relsM
0wooӺ&݈Э5
6?$Q
,.aic21h:qm@RN;d`o7gK(M&$R(.1r'JЊT8V"AȻHu}|$b{ P8g/ ]QAsم(#L[ PK- ! [Content_Types].xmlPK- ! ֧ 6 + _rels/.relsPK- ! ky theme/theme/themeManager.xmlPK- ! P theme/theme/theme1.xmlPK- !
ѐ ' theme/theme/_rels/themeManager.xml.relsPK ]
m
8 @ 0 (
B
S ? v
@ `
` @ U n k n o w n G * T i m e s N e w R o m a n 5 S y m b o l 3. * A r i a l 7. { @ C a l i b r i A C a m b r i a M a t h " h ֓֓ ! x x
2 $P 2 ! x x J e r e m y B a r t z J e r e m y B a r t z Oh +'0 |
8 D
P \ d l t Jeremy Bartz Normal.dotm Jeremy Bartz 2 Microsoft Office Word @ F# @ <'@ <' ՜. +,0 h p |
Title
! " # $ % ' ( ) * + , - 0 R o o t E n t r y F }*2 1 T a b l e W o r d D o c u m e n t 7 S u m m a r y I n f o r m a t i o n ( D o c u m e n t S u m m a r y I n f o r m a t i o n 8 & C o m p O b j y
F' Microsoft Office Word 97-2003 Document
MSWordDoc Word.Document.8 9q
Flash Sale Popup
