I just spoke with the installer's company CSR. She confirmed that the remote was mine and was shocked that the installer would take it. She is going to notify the district supervisor and told me that he would absolutely bring it back and they would follow-up to be sure it was returned. Thank...

I had a DVR625 and a 311 installed yesterday in a two room setup. The installer did a great job except for the fact that I had ordered a three room setup and he didn't have the third receiver. He told me that all I had to do was call E* and order another 311 and someone would come back and...