I had one service call where I was escalated after a couple of questions. Once escalated the CSR there asked me if both receivers were out and immediately ordered a service call for today. He made a point of telling me that "this wouldn't cost me a dime". If he had indicated a service plan or a...

Hi All, Long time lurker, first time poster. I have had Dish network since 2002. I always installed my own equipment until Dish changed me to the Eastern Arc (1000.4). Dish came out and switched out my old Dish 500 and 61.5 Dish. As such I have never called tech support: until yesterday...