The tech will bring everything needed to get Whole-Home up and running, but keep in mind that standard receivers are NOT Whole-Home capable. The reason your standard receiver is being swapped out is because you have an older type that does not work with the SWM Dish type. The D12 you will be...

If you connect both receivers to your switch they should be able to access CinemaPlus and still have MRV access, just through your ethernet cables instead of the coax cable. You may have to reboot both receivers after connecting it this way so they properly disable the internal DECAs and use...

This is actually a known issue for HR24s. Resetting the receiver corrects the problem, but sometimes you have to reset it twice. On the first reset, the receivers sometimes skip the download of guide data. I can only assume this is to try and speed up the reboot process. A second reboot...

Not sure if that was a type or not, but Directv does not have a satellite at the 113. The available satellites would be the 99, 101, 103, 110 and 119. If the dish itself has a built in multi-switch and there are no other external multi-switches connected, then keep in mind that you will need 2...

And the sooner you call to get this issue corrected, the better. Keep in mind that MRV does not require an internet connection. Its going to depend on whether or not the Cinema Connection Kit (COAX) was on the original work order or not. Hopefully, it is and the tech just forgot to install...