Isn't E* doing the same thing essentially..... $299 for the HD DVR and thats a lease also. So the satellite companies are obviously not going the way of the cable companies where there is no upfront costs. I don't like the upfront costs either.....

I spoke with customer retention over the weekend and they said they have not yet had their training on the new program. The guy I spoke with said he was scheduled for training on 2/22. So, the CSRs (even the ones who usually have the stuff together in customer retention) are only now learning...