Thank you so much for responding, I did finally speak to someone that helped & realized I don't need the modem to work since I usually don't buy ppv thru the remote. Thnx again........

Is there any reason why I need my modem to work cant i have them uplink fromsatilite to my DVR???

Hi everyone, new user and I have a ?? I've been a loyal customer to directv for several yrs now and just upgraded to a new HD DVR-HR20-100S. They came out & installed it & my phone line quit working. Phone co. checked it & determined the new receiver has a bad modem. Now DTV will only send...