Thanks for the responses Well, at least I don't feel alone in this. Thank you so much for your responses. I posted on one of the forums on DirecTV's website as well and a lot of people have had the same problem. One guy even had to resort to just buying the equipment and installing it...

We've had our plasma for about 6 months but put off upgrading to HD due to the equipment cost. However, thanks to the awesome advice on these forums we got a smokin' deal from DirecTV's customer retention department. I mentioned the deals Dish has going (free upgrade to HD DVR). They wouldn't...