Starting December 16, the DIRECTV broadcast 4K channels – that is channels 104-106 – will be included in the SELECT programming package and above. Previously, these channels have been limited to customers with either the ULTIMATE or PREMIER packages, as well as the LO MAXIMO and above Spanish-language programming packages.
This is great news as it will allow more of our customers to enjoy our broadcast 4K content provided they have the required 4K equipment. Additionally, it will reduce instances where a customer upgrading to a 4K television will also be required to upgrade their DIRECTV programming package.
In terms of verifying 4K content availability, this change does not impact current field processes. Once 4K equipment is installed, technicians should tune to channel 104 – if live programming or a slide is displaying, 4K services have been successfully authorized. If channel 104 isn't displaying content, check to see if channel 1104 is showing up in the guide – if it is, the customer is set for 4K VOD, PPV, and PPV events, but will need to either visit directv.com/4k or call Customer Care to learn more about which programming packages include 4K broadcast channels.
This is great news as it will allow more of our customers to enjoy our broadcast 4K content provided they have the required 4K equipment. Additionally, it will reduce instances where a customer upgrading to a 4K television will also be required to upgrade their DIRECTV programming package.
In terms of verifying 4K content availability, this change does not impact current field processes. Once 4K equipment is installed, technicians should tune to channel 104 – if live programming or a slide is displaying, 4K services have been successfully authorized. If channel 104 isn't displaying content, check to see if channel 1104 is showing up in the guide – if it is, the customer is set for 4K VOD, PPV, and PPV events, but will need to either visit directv.com/4k or call Customer Care to learn more about which programming packages include 4K broadcast channels.