Bad hard drive

[spoiler1041]

My hard drive died and a new receiver is on the way but I no longer have service to the Joey. Is the hard drive needed for the Joey to function?

 

[lucky86]

Are you getting a 311 error message on the Joey?

 

[spoiler1041]

Are you getting a 311 error message on the Joey?

No error message on the Joey, just get the channel banner with no picture.

 

[TommyF@DISH Network]

Try unplugging the receiver for 10 seconds then plug it back in. A banner w/ no picture is generally related to an authorization problem. Do you have a second Joey?

 

[spoiler1041]

Try unplugging the receiver for 10 seconds then plug it back in. A banner w/ no picture is generally related to an authorization problem. Do you have a second Joey?

No, no second Joey and unplugging goes without saying. Are you saying that the bad hard drive Is not the problem? The Joey can operate with no hard drive working on hopper???

 

[TommyF@DISH Network]

No, no second Joey and unplugging goes without saying. Are you saying that the bad hard drive Is not the problem?

Correct. The hard drive won't cause a black screen w/ banner issue. Let's run a check switch test from the Hopper itself. You can find this on Menu > Settings > Diagnostics > Point Dish > Check Switch. If it still continues after that, send me a PM with the account or phone # and I will see what further can be done.

 

[spoiler1041]

All tuners checked out ok...

 

[TommyF@DISH Network]

Great! Exit out, and let me know if anything happens with the Joey.

 

[spoiler1041]

Great! Exit out, and let me know if anything happens with the Joey.

Still no picture.

 

[TommyF@DISH Network]

Still no picture.

Are you able to view programming on your Hopper itself, or do you get the same issue?

 

[navychop]

I wonder if whatever may have caused the Hopper HDD to fail, might have also done more damage- to the Hopper, the Joey or other components.

 

[spoiler1041]

Are you able to view programming on your Hopper itself, or do you get the same issue?

Hopper works fine but the sling is also down.

 

[navychop]

Bad storm recently, or known power sag or surge?

 

[spoiler1041]

Bad storm recently, or known power sag or surge?

Nope.

 

[TommyF@DISH Network]

Hopper works fine but the sling is also down.

Everything seems to be fine on the Joey otherwise, so at this point the best bet would be to wait for the replacement Hopper and see if the problem continues.

 

[spoiler1041]

Everything seems to be fine on the Joey otherwise, so at this point the best bet would be to wait for the replacement Hopper and see if the problem continues.

So I guess that means it is probably the hard drive.

 

[Character Zero]

Yep same thing with mine. Hard drive went out and the Joey would show only a black screen. So the video stream probably buffers through the hard drive. Bummer. Video works on the Hopper though. Should have my replacement in 2 days. Maybe I will get lucky and they will send me a Hopper w/Sling.

 

[ZachS@DISH]

Maybe I will get lucky and they will send me a Hopper w/Sling.

You will receiver a Hopper since this is being replaced due to equipment failure. You would have to upgrade if you wanted a Hopper with Sling.

 

[dare2be]

You will receiver a Hopper since this is being replaced due to equipment failure. You would have to upgrade if you wanted a Hopper with Sling.

No soup for you!

 

[stimpson]

No soup for you!

Lol

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