Best customer treatment?

[dbs_sub_95]

I've been lurking around here for a few months and have seen some fairly nice advice/information given. I called d* customer service 1-800-531-5000 today to have a few charges on my bill explained. When the rep answered the phone they said " Thank you for calling directv as a best customer, thanks for being a valued subscriber. How can I help you today Mr. DBS_SUB?" when I asked if something had changed with my account to make me one of the " best customers" they said that a new department had been started up to service just the high end, long term, valued customers. All of the information provided was correct and they were very curtious so I called back and got the same greeting. Is anyone else getting this or is everyone else getting this?
I have been a d* sub since 95 with 3 HD STBs, just got one of their HD DVRs, and have never been below the Total Choice Platinum.... or Premier, or whatever they call it these days.

Thank you in advance for any responses.

 

[ivonne]

Actually, there are now a seperate group of tenured agents that answer phone calls from longtime valuable customers to ensure that these customer are shown appreciation.