2 days ago I had to reboot my modem. After rebooting I logged into my modem at 192.168.100.1, the channel 8 Power Level and SNR say N/A. It said the same thing a few weeks ago, it fixed itself after the maintenance crew tech replaced a bad fitting outside. Now it's happening again.
I called tier 1 tech support, they said it has to be a bad modem. I had a spare modem that I had him provision and the issue was still present. Then, I was told that it wasn't a modem issue since it's happening on both.
Channel 8 levels
DS/SNR: 0
Rx: 0
Tx: 46.7
T3: 0
T4:0
Also, according to Dawn at Suddenlink, my modem as well as the neighbors modems are experiencing significantly high ping times.
I called tier 1 tech support, they said it has to be a bad modem. I had a spare modem that I had him provision and the issue was still present. Then, I was told that it wasn't a modem issue since it's happening on both.
Channel 8 levels
DS/SNR: 0
Rx: 0
Tx: 46.7
T3: 0
T4:0
Also, according to Dawn at Suddenlink, my modem as well as the neighbors modems are experiencing significantly high ping times.
