So, I've had internet/limited basic tv bundle for over a year now, solely for the better internet price. Never used the TV service. The DCT700 sat shrink wrapped in a closet all this time. I think it's a bad box, but here are my symptoms:
When I first hooked it up (I'm no dummy when it comes to SD A/V connections) I was getting nothing, no sound, black screen. Called Comcast to see if there was any kind of activation that had to be done on the box. They did the usual dummy routine checking tv input, all cables were plugged in properly, unplug for 10 seconds, etc.
Then he had me remove and reconnect the coax RF input, while it was still on, and all of a sudden I got audio, but still no picture. I verified that the cables are good by swapping the white audio and yellow video cables, still no picture but full stereo sound. When I change channels on the remote (up or down), the audio disappears again and I'm left with nothing again, until I unplug the power to the box, turn it back on, and then disconnect and reconnect the coax input, the audio returns.
Strangest thing I have ever seen. Any ideas?
When I first hooked it up (I'm no dummy when it comes to SD A/V connections) I was getting nothing, no sound, black screen. Called Comcast to see if there was any kind of activation that had to be done on the box. They did the usual dummy routine checking tv input, all cables were plugged in properly, unplug for 10 seconds, etc.
Then he had me remove and reconnect the coax RF input, while it was still on, and all of a sudden I got audio, but still no picture. I verified that the cables are good by swapping the white audio and yellow video cables, still no picture but full stereo sound. When I change channels on the remote (up or down), the audio disappears again and I'm left with nothing again, until I unplug the power to the box, turn it back on, and then disconnect and reconnect the coax input, the audio returns.
Strangest thing I have ever seen. Any ideas?
