Directv ‘internet backup’ not working.

[Mr Tony]

So checking on this for my parents.
They have Directv satellite. The 5 tuner box and 2 small boxes that use the Wi-Fi instead of a cable.
Anywho they got their roof replaced today and the dish wasn't put back in the correct spot. They have internet on it because my mom says she tunes to a channel, it gives her 721 error (I think) then the internet kicks on and shows the channel.

My stepdad rebooted the main box and now it doesn't use internet as backup and he called Directv. They can't come out until Friday and now it doesn't kick to internet backup.
Are they SOL because he did a red button reboot?

(They've had Directv for about 20 years now and I keep telling him to switch to Directv Stream. They have 1gb internet He just blows me off. I have Directv stream at my apartment)

 

[b4pjoe]

Internet as backup is called SignalSaver. Check the settings and make sure it is set to use SignalSaver. Also are you sure your Genie, the 5 tuner box, is connected to the internet. Check it under Settings>Info.

Also if you have a streaming device like Roku, Fire Stick, Apple TV etc…you can install the app to watch DIRECTV.

 

[Mr Tony]

Internet as backup is called SignalSaver. Check the settings and make sure it is set to use SignalSaver. Also are you sure your Genie, the 5 tuner box, is connected to the internet. Check it under Settings>Info.

I'll have to talk to them tomorrow.
I assume it was set up to internet as it worked until my stepdad did a red button reboot (before he called D*). My mom tuned to stations and got the 721 pop up then it said somethIng about the internet and stations came in. So maybe it got turned to off due to the reboot??

Also if you have a streaming device like Roku, Fire Stick, Apple TV etc…you can install the app to watch DIRECTV.

oh I'm sure my stepdad may do that. They **might** have a streaming device. I'm not 100% sure if they do