Dish Rated as Worst Company to Work For by Employees

[wbrightfl]

America

1. Dish Network
> Rating: 2.2
> Number of reviews: 346
> CEO approval rating: 32% for Joseph Clayton
> One-year stock price change: up 37%
> Employees: 34,000
Dish Network Corp. (NASDAQ: DISH) employees have the overwhelming task of managing more than 14 million subscribers. And Dish management has to be worried about its relationship with customers. It has been losing subscribers in an industry that includes streaming providers like Netflix (NASDAQ: NFLX), cable companies and telecoms, which have introduced fiber to the home. Customers at Dish are also likely to be upset because of battles between the network providers and the satellite company over carriage fees. AMC was recently off the Dish system for over a month.
Many reviewers objected to the company's long hours and no holidays. "You work all day all night. Your day starts from 6:45am till 6pm or 10pm You work every holiday that your day falls on." It is no surprise then that reviewers suggested employees were unhappy with management, citing "mandatory overtime" and "no flexibility" with schedule. Perhaps the dissatisfaction of employees is affecting customer satisfaction. MSN Money awarded Dish a spot in its 2012 Customer Service Hall of Shame, noting that Dish's customers did not like that the broadcaster had dropped channels and seemed to prioritize sales over quality service.


Read more: America's Worst Companies to Work For - 24/7 Wall St. America​

 

[garys]

I have to wonder how they can think they have accurate figures when their review only includes 1% of the employees.

 

[fpembleton]

That may be true but I have a very difficult time believing that Dish employees are unhappy. I have never received anything but courteous, friendly and accomodating service over 13 years.

 

[MikeD-C05]

That may be true but I have a very difficult time believing that Dish employees are unhappy. I have never received anything but courteous, friendly and accomodating service over 13 years.

Must be talking to the 99% of employees that they didn't review in the survey.

 

[31cold]

That may be true but I have a very difficult time believing that Dish employees are unhappy. I have never received anything but courteous, friendly and accomodating service over 13 years.

The thing is, we know or job entails customer one on one, so thats not an issue. If we get a bad cust we grin an bare it, we get it done. The micro management, being forced to work on Christmas, the ever changing and additional responsibilities is what gets us bent out of shape.

 

[Tampa8]

The thing is, we know or job entails customer one on one, so thats not an issue. If we get a bad cust we grin an bare it, we get it done. The micro management, being forced to work on Christmas, the ever changing and additional responsibilities is what gets us bent out of shape.

I view that as a honest response, but one that you will find by many if not most places with hundreds of employees. Depending I guess on need or perceived need, working on holidays may be necessary as deemed by the company, but felt like not needed by the employee. I generally agree, you don't need to be opened a couple times a year so I understand some frustration. But DISH is far from the only company who does that. And it's a fact of life right now, including at my job, changing/additional responsibilities is happening in today's economy. But it can be frustrating.

 

[Aidan8et]

Lets not discount those of us that are NOT dish employees (rsp, independant, etc). While I only work with dish & exede equipment as an rsp, dish still looks at us like an ugly red headed step child when it comes to anything relating to employees. We handle our own fleet of vehicles (or povs for the unlucky), our own benefits, insurance, wages, bonuses (if any), discounts as dish techs (read, none) but still have to maintain the same hours, standards, & numbers as "actual" employees least we risk losing it all (dish also holds the rights to perform background checks on us even tho we're not on their rolls).
Still, I do enjoy my work & hit all my numbers. I feel confident if I ever moved to an area covered by dish techs, I'd be able to find employment there.

Sent from my SCH-I800 using SatelliteGuys

 

[towboy123]

Working in the service industry with the ever changing landscape of who celebrates what holidays dictates that Christmas for some customrrs is just another day off possibly a great day for that person to have services installed. Even if you celebrate Christmas if your system is broken how are you gonna watch "A Christmas Story". Therefore Holidays are a must. Do I like that I will probably have to work on Christmas no, but I accepted that as part of the terms of my employment when I signed on. The dish employment system is not for everybody we are held to crazy high standards that are hard to meet. I look at it as challange each month to be an A tech. In the last 6 months working for I have learned more how to manipulate the system than I have learned how to install dish(I learned how to do that here on Sat guys anyway). I get perturbed by the "everything is the Techs fault" notion. If you can accept that and work within the system than its a good job that pays decent money.

 

[satjay]

I was just going to bring up the retail Christmas working. You see so many stores open now it's almost normal

My coworkers and I have already started taking about how soon we will start to see christmas stuff at stores now now that August is wrapping up and we move into september

 

[dare2be]

I was just going to bring up the retail Christmas working. You see so many stores open now it's almost normal

My coworkers and I have already started taking about how soon we will start to see christmas stuff at stores now now that August is wrapping up and we move into september

No pun intended, right?

 

[whitewolf8214]

Not hard to believe the way they drop channels,lawsuits etc

 

[GaryPen]

I'm sure the issue, form the employee perspective, is not that some employees have to work on Christmas. It's how those employees are chosen, and how they are compensated. If those are done fairly, then there would be no valid reason to complain. If not, then they have justification, and certainly the right.

 

[GaryPen]

The problem that many businesses have is that they look at their employees as their biggest expense, instead of their biggest asset.

It is the employees that create the products and provide the services that generate the revenue. It is not the CxO class, or the VP's, or the Directors, or the Managers. It is the engineers, technicians, CSR's, admins, inventory, cashiers, facilities, IT, accountants, and, as much as I dislike most of them, salespeople.

Companies that do not treat those employees with dignity and respect do not understand that simple fact, and are doomed to a level of success below those that do a better job of it.

 

[GaryPen]

I have to wonder how they can think they have accurate figures when their review only includes 1% of the employees.

That's how polling works. It's a representative sampling.

 

[mike123abc]

While the economy may not be cooperating at the moment, unhappy people will eventually find better jobs.

 

[dare2be]

Employee-owned companies are the best to work for. Everyone has a stake, everyone has a better sense of pride over the work that they do, etc.

 

[garys]

That's how polling works. It's a representative sampling.

I can't believe you can get a representative sampling by polling only 1%.

 

[dangue]

I can't believe you can get a representative sampling by polling only 1%.

Have you seen political polls? Lol far far less than one percent.

 

[werdztif85]

I agree with the survey as a former employee it is a terrible place to work, mandatory overtime for the past 2 months is excessive, I feel bad for my friends that are still there. I left on my own and so there is no bad blood but it's the truth and I'm so happier at my new job.

 

[dare2be]

That's how polling works. It's a representative sampling.

"24/7 Wall St. examined employee reviews at online job site Glassdoor."

Hardly a representative sampling. Or a random polling.