EHD Question

[ohioankev]

EHD Question, Switching Arcs, and clueless response from online CSR.

Okay our locals went live today and I'm going to contact DISH when they open(chat) to schedule an appointment to repoint the dish to the Eastern Arc. What I was wondering will this affect my recordings on my EHD or my Hoppers anyway to the point to where they won't work after changing arcs? More than likely the answer is no but I really would hate to lose my two EHD's and Hoppers full of recordings.

Update: So I was not able to get my arc switched because the CSR couldn't comprehend that the new HD channels in my area are on 61.5w and that my DISH is pointed at 110w,119w, 129w. I posted the chat log below. I really don't think I could have been anymore direct to the reason why I needed this to happen.

 

[3HaloODST]

Nope. Your recordings will be fine.

Sent from my iPhone 4S using Forum Runner

 

[ohioankev]

Okay well strike one. Online CSRs have really went downhill. I should have just contacted DIRT in the first place, well here for your laughter I submit to you ....

Apple Joy (ID: HX3): Hi, my name is Apple Joy (ID: HX3). How may I help you?

Apple Joy (ID: HX3): Hi, Kevin! How are you doing today?

Kevin Harris: Yes I would like to schedule an appointment to switch Arcs

Apple Joy (ID: HX3): I will be happy to assist you with your request.

Apple Joy (ID: HX3): For security purposes, would you please verify the 4 digit Security Code on the account?

Kevin Harris: The reason being our locals launched today in Parkersburg, WV DMA and they are on 61.5w in HD

Apple Joy (ID: HX3): Alright.

Apple Joy (ID: HX3): Please allow me few minutes to check it for you, Kevin okay?

Kevin Harris: my zipcode is 45750

Apple Joy (ID: HX3): Thank you.

Apple Joy (ID: HX3): May I ask, are you having an HD locals?

Kevin Harris: I don't have them in HD yet, I want to schedule an appointment to switch arcs (from western to eastern) so I would be able to get them in HD.

Apple Joy (ID: HX3): Alright.

Apple Joy (ID: HX3): The arc is automatically switch depending on the location, Kevin.

Apple Joy (ID: HX3): Just to clarify, could you please verify your service address?

Kevin Harris: my dish is pointed at 119w, 110w and 129w

Kevin Harris: I need it re-pointed to 61.5, 72, and 77w

Apple Joy (ID: HX3): Yes, that is correct!

Kevin Harris:

Apple Joy (ID: HX3): Thank you.

Apple Joy (ID: HX3): Let me check this okay.

Apple Joy (ID: HX3): Thank you for your patience. As per checking here, Kevin. We are not able to repoint your Dish to 61.5, 72 and 77w. Even with my managers access. The locals that you are getting depends on the location that you are in. I apologize for the inconvenience.

Apple Joy (ID: HX3): But I see here that you have your local HD channels on the account.

Kevin Harris: Then how come I type in my zipcode and it says my locals are available in high definition ?

Apple Joy (ID: HX3): You can see this on channels 5, 15, 49 and 53.

Kevin Harris: I do not have them because my dish is not pointed at the correct satelitte

Apple Joy (ID: HX3): Alright.

Kevin Harris: I have my locals in SD on 129 but the HD channels are on 61.5w

Apple Joy (ID: HX3): May I ask, where did you type in your zipcode?

Kevin Harris:

http://www.mydish.com/upgrades/local/?WT.svl=upgradessubnav

Apple Joy (ID: HX3): Thank you.

Apple Joy (ID: HX3): Let me check this for you.

Apple Joy (ID: HX3): As per checking, that is the same Locals that you have on your account.

Apple Joy (ID: HX3): The HD channels are available on channels 5, 15, 49 and 53.

Kevin Harris: Okay, I'll just contact DIRT through Sateliteguys. I'm sure Zack will take care of me. Have a good day.

Apple Joy (ID: HX3): I apologize for the inconvenience. Is there anything else I can help you with today?

Apple Joy (ID: HX3): By the way, you can always visit mydish.com for future reference. You can make a payment online, make changes on your programming, view and print your billing statements and edit or make changes on your account information like billing information. We also offer various DISH Perks an exclusive program that provides DISH customers a lot of extras at no additional cost. You can visit

http://www.mydish.com/perks to see a lineup of the latest freebies. Many perks are available for your benefit.

Kevin Harris: No not really. Thank you.

Apple Joy (ID: HX3): Again, my apologies for the inconvenience. My name is Apple Joy and I still hope that you agree that I was able to provide you with a very good customer service. Thank you for using DISH Chat. Have a wonderful day!

You have disconnected.

At this point it's time for a couple aspirin.

 

[stardust3]

Oh dear lord, that person should be docked in pay for wasting your time.

 

[KAB]

Too bad Chat has apparently "devolved" after reading other similar reports. They used to be a close second behind Dirt in contact options. They now appear to be tied, at the bottom, with phone CSRs.

 

[ohioankev]

Too bad Chat has apparently "devolved" after reading other similar reports. They used to be a close second behind Dirt in contact options. They now appear to be tied, at the bottom, with phone CSRs.

Yeah I could more than likely repoint the dish if I had an EA LNB. However I don't and I lease so I feel I shouldn't have to pay out the $50 for the LNB to get my locals in HD. All that I know is my Hoppers have been waiting patiently for this day... I'm just waiting on a response from DIRT. I sent Raymond a PM about 40 minutes ago.

 

[KAB]

Yeah I could more than likely repoint the dish if I had an EA LNB. However I don't and I lease so I feel I shouldn't have to pay out the $50 for the LNB to get my locals in HD. All that I know is my Hoppers have been waiting patiently for this day... I'm just waiting on a response from DIRT. I sent Raymond a PM about 40 minutes ago.

Just checked...Raymond not on duty presently, but Stephenh is: http://www.satelliteguys.us/members/162742-stephenh-DISH

 

[ohioankev]

Just checked...Raymond not on duty presently, but Stephenh is: http://www.satelliteguys.us/members/162742-stephenh-DISH

Sorry about that KAB, I meant Ray C, not Raymond. I'm not sure why I typed Raymond. I still noticed he went offline so I sent a request to Stephen so one of them should be getting back to me eventually. However, thanks for checking for me.


Update from DIRT

I'd be happy to help you. The launch is happening today on this. I am not seeing the option on the account to setup the work order to do that yet. Please contact me back on Saturday and I will see if the option is available.

So it looks like nothing can be done today, but at least the reason given to me is better than what I went through with online chat. I was just trying to get my request for an appointment in before everyone else

 

[MattG@DISH]

Just an FYI, Raymond (Gonzales) doesn't work in this department anymore. He's onto bigger and better things

Let me know if I can help!

 

[Bobby]

Speedy to the rescue!

 

[MattG@DISH]

ohioankev should be getting a PM with more info from Stephen shortly

 

[3HaloODST]

Only thing better than one DIRT member helping you? Two DIRT members!!

Sent from my iPhone 4S using Forum Runner

 

[ohioankev]

ohioankev should be getting a PM with more info from Stephen shortly

To bad I had to take care of some business yesterday and I just now was able to view that PM. I could have had someone out here today to at least try to repoint my dish. Oh well. I just sent a reply back to Stephen he'll get me set up with an appointment soon I can't wait until Prime Time Anytime ... and a CBS signal that doesn't look like I'm looking through a mosaic window.