how many other satellite users dont know how to use their equipment?i was visiting my twin sister the other day and the first thing i noticed driving up to her house was E* dishes mounted on house.i was suprised cause the last time i had visited about 3 years ago they were dead set against satellite.after settling in i found out the following she had 4 301 receivers and she didnt know anything about DVR's.i had to show her how to use the menu section which included search,enabling caller id, setting up favorites etc; she had never heard of charlie chats.i am pretty sure her husband who was at work was clueless to because no favorites and caller id was disabled.i clued her in on how to operate everything and gave her all info on DVR 510 good and bad.they have the everything package but did not get superstations.to their defense they are very busy people both work full time and have ranch with cattle on it also 2 grown kids and 1 grand kid.