I've been with DirecTV since 1999. I needed to upgrade from 2 receivers to 4 and HDTV. I called DTV and ordered the HD dish, and the 2 receivers. They gave me the 1-5pm window on 4/6 for an installation date. The Holstead Communications Company of Chester, NY showed up at 6pm - and didn't want to do it that late in the day, so I resheduled for today, that's right! a no show. No call or anything. DirecTV said the best they could do was to arrange for me to be called if there was a cancellation on another install. - no date or time on that. I guess I am supposed to sit home and wait for them to call. Needless to say - I am no longer a DirecTV customer.