Many know that post here quite frequently, so please bear with me.
I just got the mail today. In it is a Dish letter instructing me to
connect all of my 6 receivers to a phone line. See below;
Dear John & Meghan Lodge,
Thank you very much allowing DISH Network to continue bringing you
the highest value in entertainment for the lowest possible price. We
know you have a choice in television service providers and we strive to
be the best.
As part of our commitment to provide you the best service, we
periodically evaluate ways to keep costs down by making sure all of our
customer's receivers are operating properly and their accounts are
accurate. We perform this evaluation through the phone line connected to
the back of each receiver. Per our Residential Customer Agreement and to
ensure accuracy, we require all receivers in your house be connected to
a phone line. For your reference, we have enclosed a copy of the
Residential Customer Agreement (see sections IF & 4E). The phone line
connection also enables us to confirm that individual accounts are not
shared by multiple households. This is a direct violation of our
Residential Customer Agreement and would be unfair to the companies and
people who create and produce the programming channels you watch. While
we are pleased to provide you with multiple receivers in your own home
for a single account, separate households require separate accounts to
purchase programming. Occasionally customers are unaware of the
requirement for separate accounts for separate households. Our records
indicate you have 6 receivers on your DISH Network account. If one or
more of the receivers on your account are NOT located in your home, your
account is not set up correctly and it is important that you please call
us today between 5am and 11pm MST at 1-888-371-9077 so we can resolve
this situation.
Please make certain all of the satellite receivers in your house are
consistently connected to the phone line associated with your DISH
Network account. If there is not a phone line close to your receiver
locations, you can purchase a wireless phone jack from local consumer
electronics stores, or you can order one directly from us at
1-888-371-9077 and we will ship it to you today. We understand the
inconvenience this requirement may cause, and appreciate your
compliance. Thank you for being a DISH Network customer.
Sincerely,
Robert A. Kondilas
Vice President Account and Systems Integrity
DISH Network
(Getting on the Soap box)
Seems alittle heavy handed to me. I've been a Dish Customer since
1997. My programing charges are over one Hundred dollars per week. I
just came off a Club Dish promotion with a couple more to be added for
this year. I have a RV exemption as well, I wonder how I'm suppose to
connect that receiver to a my home phone line.
I called Dish to ask about this letter and even offer to go over
each and every receiver location ID. The CSR said that wasn't neccesary,
but somebody will call in the future, and that I really need to connect
all of my receivers except "maybe" the RV receiver. I explain that my
home is 140 years old and then some and phone connections for a couple
of receivers is going to be difficult. She says get a wireless phone
jack, I tell that it won't work either as my home was added to over the
years from a modest Brick Farm House to a much larger home and now some
of the interior walls used to be the original exterior brick structure
that is 2 feet thick. Those wireless phone jacks are unless as I have
even tried some cordless phones and with the old lath walls in
combination with the brick they just don't work or work well.
I'm pretty pissed at the moment, since I have been called a couple
times previous to verify location Id's with no problems, since all my
receivers are at my home as they are suppose to be (Minus the RV
receiver). I asked if there was a reason I was targeted, she tells me
and ALL Customers with 3 or more receivers have ALREADY been notified,
and we are just getting around to the customers with more than 4
receivers. Which I know isn't true as I have several friends that signed
with Dish, have never been targeted with 3 or more receivers. I then
asked why most installers never run phone wire to recievers as part of
an install, and why I should be asked to do it if this is a condition of
service. She says. "ahhhhhh ahhhh [silence], we really do need you to
connect the phone line to your recievers."
I'd like to thank Dish for treating me in this special way. BTW, I
subscribe to TOP 150, w/Distant locals via RV exemption (NYC, and LA),
Superstations, HBO and Starz as well.
I guess I'll have spend some more money to run all the wire to the
other 4 receivers at my expense not to mention my time. I really don't
like the insinuation I'm account stacking, and it really doesn't sound
to me that they appreciate my business.
(Getting off the Soap Box)
Thanks for listening
John
I just got the mail today. In it is a Dish letter instructing me to
connect all of my 6 receivers to a phone line. See below;
Dear John & Meghan Lodge,
Thank you very much allowing DISH Network to continue bringing you
the highest value in entertainment for the lowest possible price. We
know you have a choice in television service providers and we strive to
be the best.
As part of our commitment to provide you the best service, we
periodically evaluate ways to keep costs down by making sure all of our
customer's receivers are operating properly and their accounts are
accurate. We perform this evaluation through the phone line connected to
the back of each receiver. Per our Residential Customer Agreement and to
ensure accuracy, we require all receivers in your house be connected to
a phone line. For your reference, we have enclosed a copy of the
Residential Customer Agreement (see sections IF & 4E). The phone line
connection also enables us to confirm that individual accounts are not
shared by multiple households. This is a direct violation of our
Residential Customer Agreement and would be unfair to the companies and
people who create and produce the programming channels you watch. While
we are pleased to provide you with multiple receivers in your own home
for a single account, separate households require separate accounts to
purchase programming. Occasionally customers are unaware of the
requirement for separate accounts for separate households. Our records
indicate you have 6 receivers on your DISH Network account. If one or
more of the receivers on your account are NOT located in your home, your
account is not set up correctly and it is important that you please call
us today between 5am and 11pm MST at 1-888-371-9077 so we can resolve
this situation.
Please make certain all of the satellite receivers in your house are
consistently connected to the phone line associated with your DISH
Network account. If there is not a phone line close to your receiver
locations, you can purchase a wireless phone jack from local consumer
electronics stores, or you can order one directly from us at
1-888-371-9077 and we will ship it to you today. We understand the
inconvenience this requirement may cause, and appreciate your
compliance. Thank you for being a DISH Network customer.
Sincerely,
Robert A. Kondilas
Vice President Account and Systems Integrity
DISH Network
(Getting on the Soap box)
Seems alittle heavy handed to me. I've been a Dish Customer since
1997. My programing charges are over one Hundred dollars per week. I
just came off a Club Dish promotion with a couple more to be added for
this year. I have a RV exemption as well, I wonder how I'm suppose to
connect that receiver to a my home phone line.
I called Dish to ask about this letter and even offer to go over
each and every receiver location ID. The CSR said that wasn't neccesary,
but somebody will call in the future, and that I really need to connect
all of my receivers except "maybe" the RV receiver. I explain that my
home is 140 years old and then some and phone connections for a couple
of receivers is going to be difficult. She says get a wireless phone
jack, I tell that it won't work either as my home was added to over the
years from a modest Brick Farm House to a much larger home and now some
of the interior walls used to be the original exterior brick structure
that is 2 feet thick. Those wireless phone jacks are unless as I have
even tried some cordless phones and with the old lath walls in
combination with the brick they just don't work or work well.
I'm pretty pissed at the moment, since I have been called a couple
times previous to verify location Id's with no problems, since all my
receivers are at my home as they are suppose to be (Minus the RV
receiver). I asked if there was a reason I was targeted, she tells me
and ALL Customers with 3 or more receivers have ALREADY been notified,
and we are just getting around to the customers with more than 4
receivers. Which I know isn't true as I have several friends that signed
with Dish, have never been targeted with 3 or more receivers. I then
asked why most installers never run phone wire to recievers as part of
an install, and why I should be asked to do it if this is a condition of
service. She says. "ahhhhhh ahhhh [silence], we really do need you to
connect the phone line to your recievers."
I'd like to thank Dish for treating me in this special way. BTW, I
subscribe to TOP 150, w/Distant locals via RV exemption (NYC, and LA),
Superstations, HBO and Starz as well.
I guess I'll have spend some more money to run all the wire to the
other 4 receivers at my expense not to mention my time. I really don't
like the insinuation I'm account stacking, and it really doesn't sound
to me that they appreciate my business.
(Getting off the Soap Box)
Thanks for listening
John
