New Sony LCD with red vertical line

[dishdude]

I have a 5 month old Sony LCD KDL-60W630B that all of a sudden has a red vertical line running the entire length of the screen. It happens on all sources and even with the internal smart features. Any suggestions?

 

[Troch77]

Yes call Sony warranty department.

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[gadgtfreek]

New panel!

 

[waylew]

Unplug it ,let it sit for a bit,plug it back in and see what happens.

 

[Troch77]

Unplug it ,let it sit for a bit,plug it back in and see what happens.

The read line is still going to be there that's what will happen.

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[waylew]

And you know that for a fact because???

 

[dishdude]

Tried unplugging it before I posted, no change at all. After digging out the receipt I found the TV is actually 6 months old. I'll call Sony service tomorrow and update on what the fix turns out to be since it looks like it has a one year parts and labor warranty. I just wonder if it will be done in home or how they'll handle this. Is there such a thing as an in home TV repairman anymore?

 

[Troch77]

And you know that for a fact because???

Because the panel is defective.
If it was just a Glitch, the whole panel would be affected not a single line only.

 

[Troch77]

Tried unplugging it before I posted, no change at all. After digging out the receipt I found the TV is actually 6 months old. I'll call Sony service tomorrow and update on what the fix turns out to be since it looks like it has a one year parts and labor warranty. I just wonder if it will be done in home or how they'll handle this. Is there such a thing as an in home TV repairman anymore?

Most times they will send a Tech out, They still have them for in Home service.
I've had this done already on a 32inch LG in 2013 .
They come take it apart, and replace the panel. Boom done in less then an Hour.
But, it took 3 weeks for the service visit.

Hopefully you don't have to wait that long.

And I'm not sure what happends if you need an entire replacement.
But I doubt you will.

 

[gadgtfreek]

Tried unplugging it before I posted, no change at all. After digging out the receipt I found the TV is actually 6 months old. I'll call Sony service tomorrow and update on what the fix turns out to be since it looks like it has a one year parts and labor warranty. I just wonder if it will be done in home or how they'll handle this. Is there such a thing as an in home TV repairman anymore?

Many times they will replace the panel in the home, or just swap the whole display out.

 

[chastulsa]

As all set panel replacement they are failed pixels


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[dishdude]

Well after two months of dealing with the worst customer service I've ever experienced, Sony bought the TV back and sent me a check minus the sales tax. I am so soured on this experience, I doubt I'll ever purchase another Sony product - the call center is in Manilla, they never can give you an update on the status of the claim, they promise a call back but no one ever calls. You email pictures and receipts in, they claim they haven't received them - overall just a pitiful experience.

In the end it worked out, I replaced it with a 4k 58" Vizio that I am happier with.