no transfer option

[carolinatim]

on my dish anywhere app I do not have an option to transfer to a mobile device. I have called dish and they could not help me. There should be a transfer option at the bottom of the screen between "on demand" and "watchlist" according to them and it is not there. has anybody seen this before? screenshot below:

 

[ChadT41]

Click More>Transfers>and then select My Queue from the top(will be my video's or my queue). Also, just to verify, you do have the Hopper with Sling built in? I learned recently with this new software update, if you do not have the HWS selected, it will not give the option... took me a while to realize I was on my H2K and not my HWS.

 

[carolinatim]

No, my hopper has the sling that is connected via USB. I asked dish about that twice, if maybe my hopper didn't support the option and they assured me that it did. Also, on the app, when I click more, there is no option for transfers.

 

[ChadT41]

That hopper doesn't have the transfer option. Only the HWS is available.

 

[n0qcu]

To transfer you must have a Hopper with sling not a Hopper with a sling adapter.

 

[carolinatim]

I suspected as much. You would think that the tech rep for dish would know that. I asked both the first girl that answered and the tech guy she transferred me to. They both said that if I had a sling and could watch live TV on my tablet then I could transfer shows. I told them both that my sling was USB. Thanks for your the help.

 

[ChadT41]

Yea, that is uncalled for... That should never have gotten that far plus still got bad info.