Shaw LTSS DSR505 Audio problem

[Sadie]

I'm not quite sure which forum to ask this question but since I usually hang out here and it is sort of FTA related I thought I would start here.

Under the Shaw LTSS program I got my free refurbished Motorola DSR505 receiver installed, this is my first time with a sort of subscription service (free subscription) usually I'm use to diving straight in when I have a problem but this thing is a black box.
The problem is a chirping noise in the audio at irregular intervals but usually several times a minute, I've tried every possible hook up to the TV , regular RF, composite, RBY, and S video even no TV just an audio amp and it's still there.
Can't find much about this on Google but some one responding to similar problem thought it could be a firmware update in progress, does that sound possible?
I've had this thing running about 12 hours so far but I turn it off (unplug) overnight, how long should I leave it running before I call Shaw, anything else I could try?

 

[pacificrim]

I would call Shaw. The problem will not likely fix itself. They'll probably get you to do a factory reset and they'll rehit the box. After that, if it that didn't fix it, they'll send you another box.

 

[dotbatman]

Be careful not to let shaw trick you into getting another package. I've heard of them trying to do that with LTSS customers.

 

[Satellite Expert]

Under the LTSS program, you have 1 year warranty and customer service on the receiver and dish.

Disconnect the cable in from the dish at the receiver + power cord. Reconnect after 5 minutes. If this doesn't resolve the issue, call SD for a rehit.

 

[Sadie]

They are sending a Tech out on Wednesday, apparently the warranty is only 90 days on the receiver seeing it's only been 2 days it's no problem.

 

[Slartibartfarst]

I would not leave the Receiver unplugged for any prolonged period of time, I believe they need to be connected to the Sat feed and Hydro for the programming guide etc.

 

[Mr Tony]

correct. But it should still hold authorization for a couple days unplugged.

 

[Sadie]

The problem is solved, the tech came did his thing and ordered a replacement receiver which arrived today, I activated it and the audio is fine.

 

[Mr Tony]

cool. Glad it was something simple

I know when I had a 505 (back when it was new) I'd have audio dropouts and a reboot (unplug and replug back in) fixed it. Hopefully this one works better for ya

 

[Soniconyourroof]

Here is my rambling review of the LTSS system I have