Both Loyalty and Dirt can't qualify some of us for the HWS for free. Seems to be something with our accounts although some of us pay our bills on time, have passed our promo period but still under contract. Not sure if it depends on the amount of extra goodies you've already got from Dish during the past year but a very impatient loyalty supervisor was alluding that equipment upgrade was like a cell phone upgrade plan on one of the major cell phone companies and I can't upgrade for free as yet. He also pretended that he knew of no one getting free upgrades to HWS as it was a well sought after equipment and Satellite Guys Forum is no authority on Dish, so can't speak for the company (seems he had a chip on his shoulder for this forum). This whole experience of trying to upgrade my defective Hopper to a HWS instead of changing it out to another Hopper 2000 (which would definitely leave me ineligible for a free upgrade to a HWS for at least in the near future, according to a Dish rep), have left me feeling that Dish doesn't care about my business like some of their other subscribers, which purely from a profit point of view I can understand, but it has now lead me to consider other services that are constantly courting me for my business or just cut the cord, when I was willingly open to commit to Dish for 2 more years in exchange for the upgrade. However, as a subscriber of Dish for only 17 months I've enjoyed Dish's surge into all these technical features and their constant improving of these features and it has helped prevented me from being a Cord Cutter although my bill keeps going up each month. I think subscribers like myself just want an explanation as to why we cannot participate in this current promotion while others qualify. I know exactly the upgrade rules of my cell phone company, I think we just want to know Dish's rules to this upgrade game. It's kind of crazy whenever Dish runs a promotion for its current subscribers, we have to play the "it just depends on who you get in Loyalty, the time of month you call, etc, etc, Game". While those who qualify from these promos are left happy, it does leave a slight feel of "2nd class subscriber" when you don't qualify, without even an explanation as to why and a pretence by Customer Service and Loyalty that the promo doesn't exist. Maybe we on this great forum suffers from TMI? Kudos to Zach in Dirt for trying and Scott for running thus awesome forum. Both members help to negate the ill effects from this somewhat minor experience.
