When I cancelled, the retention rep said if I couldn't "reach" the LNB, as if it were on a roof (or I didn't have a ladder, afraid of heights, etc, etc) just to say so and he'd mark the account that the LNB was not being returned. They didn't strike me as complete a**holes in that regard. And for those who can't read, they do NOT want the dish itself back. It's scrap metal...