622 TV2 issue

[cosmo_kramer]

Vip622 in dual mode. TV2 remote and the ability to change channels on TV2 intermittently does not work.

At first I thought it was dead batteries or maybe some sort of interference with the remote's signal because it appeared to only happen certain times of the day. But then my son figured out it only happens when TV1 is in use. We verified that last night. TV2 output works while TV1 is in use, you just can't use any remote functionality on TV2 until you turn off TV1.

This started happening last week. Before I make a service call is there anything I can look at?? I'm tempted to blame it on the L4.49 update, but I haven't seen other similar complaints here....

 

[highdefjeff]

Does the remote work when moved into the TV1 room when it is right near the antenna?

 

[cosmo_kramer]

Yes it does, but it has to be about one foot away from the box to work on TV2.

I called TS and they are sending me a new 622....

 

[highdefjeff]

It is probably interference.

You should look through the "fixes" listed here:

TV2 Tips & Tricks

Try the "B" band fix and if that doesn't work, move the antenna to the TV2 room.

 

[cosmo_kramer]

Thanks Jeff,

That "B" band fixed worked!! I tried to call support to cancel the new 622 shipment, but they said it's probably too late. I'll just send it back when it arrives.

The UHF interference issue makes sense, but I'm curious as to why the issue only happened while TV1 was in use....

Thanks again, and great job on your site!! There's a lot of information there and I'll definitely be returning to learn some more.

 

[highdefjeff]

Glad it helped!

It seems that turning on TV 1 creates enough additional interference to cause the problem.

Do you have any un-terminated cables(connected to TV but not to anything else) attached to that TV? Remove all connected cables if they are not in use as they will act like little spray hoses if interference.

Thank you for the compliment on the site! Let me know how the site could be easier or more informative.

Thanks again!

 

[cosmo_kramer]

Jeff,

There are no un-terminated cables. About three weeks before this started happening I switched from component to HDMI when I got a new set. Obviously, I removed the component cables from the 622....

Thanks again for your help.