I have said this before but will say it again.
DirecTV is a COMMUNICATIONS company. They suck at COMMUNICATIONS.
They could have avoided much of the negativity that is being seen here at at other forums if they just got off their ass and issued a simple public statement.
Instead they just ignored everyone including the press with no comment on the situation which made matters worse.
Their silence SPOKE VOLUMES to many of thier customers.
All the anger, confusion & fustration could have been avoided if their PR department just put out a simple press release.
DIRECTV got a black eye over this, and from where I sit, they deserved it.
Perhaps its time for Robert Mercer to give his notice.
Well said, and I generally agree with this.
However, at the risk of being called an "appologist" or worse, I think I can see what D*'s motivation is for their lack of comment on this issue.
It's probably true that about 1% of their subscriber base has any clue whatsoever that anything was "supposed" to happen on the 19th.
The other 99% are fat, dumb, and happy enjoying the channels they've always had.
If they issued a press release describing a "problem", it would simply cause undue concern for a portion of that 99% and would almost certianly make their stock prices plummet. Their stock holders would surely not be amused by that!
So, as long as it's a minor issue, that they expect to have fixed within a few days, I can understand their motive for not being verbose about what the problem is.
However, as one of those 1% that is "aware" of the problem, I'd sure love for some specific details, and predictions of when it will be solved to "leak" out!
