Yep. Even though I have NEVER had the protection plan, I have not spent a penny on upgrades, replacements or returns. In 2012, I got a free Roku, $50 instant credit and another $10 off for a year. THEN, the three or four times I've gotten HBO and Showtime free for three months. So, from where I sit, Dish has been VERY fair to me. AND, I'm enjoying the best DVR tech out there.