i read stories about cox CSR'S there over seas and there over paid seat warmers!!! you don't want direct as that's a nightmare to deal with trust me. you'll want to put your fist through the phone and rip there throats out if you don't go bald first from pulling your hair out
. the grass isn't always greener on the other side. cable and sat are failing big time to things like fiber and 5G. there both dated tech time for new tech!!!! i don't think you would be better off switching. and then there might be a contract involved.