How do I get a deactivated client to fully drop off my HS17? I returned and deactivated a C61K. It is no longer listed on the my equipment page on the DTV website.
However, it is still listed on the genie 2 info page, and the whole home page. The whole home page lists it as a device that needs attention with a status of authorize client.
It also shows up in the app.
The other clients are correctly listed as active clients working as expected.
How do I get this derelict C61K to fully drop from the server and be permanently forgotten? As I stated earlier, the device was already returned, deactivated through Directv technical support, and no longer shows up on the my equipment page on the Directv website. When I go to the remove clients page in the guide, it is not listed there.
Thank you in advance for your help.
However, it is still listed on the genie 2 info page, and the whole home page. The whole home page lists it as a device that needs attention with a status of authorize client.
It also shows up in the app.
The other clients are correctly listed as active clients working as expected.
How do I get this derelict C61K to fully drop from the server and be permanently forgotten? As I stated earlier, the device was already returned, deactivated through Directv technical support, and no longer shows up on the my equipment page on the Directv website. When I go to the remove clients page in the guide, it is not listed there.
Thank you in advance for your help.
