Problem 1) you ordered through best buy
Problem 2) you signed the work order
Solution, eBay
On a serious note, most installs done by Sams club and best buy are far from good. Everybody has bad techs in their area but good ones too. Sams club and best buy are not even certified to do installs! Right now they have techs taking pictures and building a case to remove these 2 retailers from selling or installing. To get your cinema kit I'd check the solid signal site or dish store if you can't find anything good on eBay
The technician screwed you, NOT the sales person.
The only ligitiment reason why it could not have been installed is if you didn't have internet.
I was an eight year customer of a cable company when I was approached by a DTV sales rep in a Best Buy. He gave an excellent sales pitch because I finally signed up with DTV and the next week cancelled my cable service. I asked him how much the equipment and installation would cost, and he told me there would be no charge for any of the equipment or installation AND he would " throw in on demand free", just for me. Technician comes over 3 days later and installs, but tells me I need another device to access the DTV Cinema. While he was still at my house, he uses my phone to make a call and tells the person on the other line that they need to send this particular device. Three weeks later, no device. I call customer service and find out that it will cost $80. I understand it's a semi-reasonable price, but nobody told me I had to pay for this device. Not the sales rep, not the technician. I feel duped. So I am locked into a two year agreement, without G4, without H2, without NatGeo Wild, and without any On Demand service. In two years I will return to my slightly more expensive cable company. I will happily pay an extra $10 for some honest people.
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