Directv is a bunch of liars

[armchair]

Well he's right, there should not be a DECA adapter connected there!

 

[armchair]

http://www.satelliteguys.us/directv-forum/222262-internet-hookup-hr24nc-hd-dvr.html#post2281004

fightfan, you posted in another thread that the installer was returning in the AM. to complete installation. It looks like he was supposed to install that DECA to your network with a power supply.

 

[armchair]

Thanks for the link armchair.

I have a device attached to my HD receiver that doesn't have a power cord hooked up to it. The lights on the device are not lit and probably a reason I can not view the dvr from this tv.

Here is a pcture of my device.

I think you should remove the DECA and ETHERNET cable and rerun satellite setup on that box. That should fix your MRV problem as long as the DVR hasn't had an ETHERNET cable attached. (If so, remove it or connect both the HD boxes to ETHERNET until the Internet Connection Kit is installed but remember to rerun sat setup after disconnecting ETHERNET cables).

I'm curious to know if there is a coax ran from splitter to somewhere near your router that is not connected or terminated. That would suggest the job was started but never completed properly.

 

[fightfan]

This forum is awesome, gonna be my new internet hangout! Good for me, probably bad for you guys as I will be asking lot's of questions, LOL!!!

Why was the DECA device installed in the first place? What is it's function?

No, the dvr does not have an Ethernet cable attached and no, there is not a splitter near the router or anywhere that I can see.

Sorry, when you say run setup where and how? Under satellite setup?

I may go ahead and remove it and try that. I don't know or I may just wait for the installer on Wednesday when he comes to install the internet kit.

 

[fightfan]

one other thing. The room that this DECA device is installed has the HD receiver and under setup, multi-room, status it states: No networked DVRs found.

 

[fightfan]

When the first installer came to install the system he was a contracted installer and only had the equipment the order showed. If this is going to require a power cord or other equipment then I'm not sure he will have all the equipment needed to fix this. What's the best way to handle? Call DTV again and let them know the problem or just wait and see when the guy comes out?

 

[armchair]

This forum is awesome, gonna be my new internet hangout! Good for me, probably bad for you guys as I will be asking lot's of questions, LOL!!!

Why was the DECA device installed in the first place? What is it's function?

No, the dvr does not have an Ethernet cable attached and no, there is not a splitter near the router or anywhere that I can see.

Sorry, when you say run setup where and how? Under satellite setup?

I may go ahead and remove it and try that. I don't know or I may just wait for the installer on Wednesday when he comes to install the internet kit.

Remove the DECA altogether and connect the coax from wall to the H24-100. Then go to Menu\Parental, FAVS, & Setup\System Setup\Satellite of the H24-100. Step through the sat setup to end to re-enable the Internal DECA. It should then state that it sees your networked DVR by friendly name. If not, menu restart the DVR and check both devices for networked boxes.

This will restore MRV as long as you have no ETHERNET connections. If you want the Internet to work temporarily, you'd need both connected via ETHERNET cables. Just remember to run the sat setup when the Internet Connection Kit is installed to re-enable the Internal DECAs.

 

[stonecold]

Remove the DECA altogether and connect the coax from wall to the H24-100. Then go to Menu\Parental, FAVS, & Setup\System Setup\Satellite of the H24-100. Step through the sat setup to end to re-enable the Internal DECA. It should then state that it sees your networked DVR by friendly name. If not, menu restart the DVR and check both devices for networked boxes.

This will restore MRV as long as you have no ETHERNET connections. If you want the Internet to work temporarily, you'd need both connected via ETHERNET cables. Just remember to run the sat setup when the Internet Connection Kit is installed to re-enable the Internal DECAs.

also assuming tech did not put deca on on his other reciever if it is an hr24. I noticed alot of calls where techs are putting deca on h/hr 24 equipment. these issues will eventually work them selves out.

 

[grydlok]

I believe there's a difference between Directv extending a customer a credit and penalizing a tech for the install. Are you saying they're both one and the same?

Personally, I've never tried to isolate an issue to a tech. I remember when I was with E*, the techs would ask me to call them first if an issue arose within a certain period but I'm not aware of similar circumstances with Directv.

They are the same. The tech going to eat this, it's Directv way they operates if a tech been out to the home and under 90 days the tech is on the hook even if it not his fault for this problem he is going to be charged.
Stone Cold can tell you that is true.

 

[grydlok]

I think that's going a little overboard.

How, it wasn't apart of the original install and the tech install what he was supposed to install. Now because of an issue not related him he is going to eat this and people applaud D* for just robbing Peter to pay Paul.

 

[fightfan]

Thanks WhoRay85 for point out that my setup doesn't need the DECA device.

Thanks Armchair for the info and walk through on the setup. I disconnected the DECA device and ran the setup and it did need to be reset before everything would work.

You guys are awesome! I appreciate the help. Now the HD receiver shows the DVR and able to play recorded shows.

 

[fightfan]

How, it wasn't apart of the original install and the tech install what he was supposed to install. Now because of an issue not related him he is going to eat this and people applaud D* for just robbing Peter to pay Paul.

That does suck because the main installer was a pretty cool kid. However, there have been a couple of issues with the set up and installation. The install took 2 days which was an inconvenience as the installers weren't prepared.

 

[cfb]

How, it wasn't apart of the original install and the tech install what he was supposed to install. Now because of an issue not related him he is going to eat this and people applaud D* for just robbing Peter to pay Paul.

Its also not an issue related to the customer, who seems to have clearly communicated his requirements to directv and they didnt sell him a system that met his requirements.

 

[grydlok]

Its also not an issue related to the customer, who seems to have clearly communicated his requirements to directv and they didnt sell him a system that met his requirements.

I already said that earlier. Still isn't a tech issue and the tech paying for the free service call.

 

[stonecold]

I already said that earlier. Still isn't a tech issue and the tech paying for the free service call.

I not trying to fault the tech but in this case he installed a deca adpater on a h24 ... not the smartest thing I seen a tech do.

 

[fightfan]

I already said that earlier. Still isn't a tech issue and the tech paying for the free service call.

I see your point but you did use my situation as an example. I clearly feel the sales person just said things to get my order. I'm also pretty sure that this happens a lot and the majority of the time it is the fault of the salesperson. No, it isn't right to punish the installer for this but apparently they choose to live with it.

 

[armchair]

I see your point but you did use my situation as an example. I clearly feel the sales person just said things to get my order. I'm also pretty sure that this happens a lot and the majority of the time it is the fault of the salesperson. No, it isn't right to punish the installer for this but apparently they choose to live with it.

I fully understand after being with a provider so long things are strangely new and not familiar. Contrarily, I myself, switched providers multiple times and voiced a need for change at each cancellation.

Ive been back with Directv 15 months now and the problems I last saw are gone now. Not to say that I made change but I do think subscribers speak well in volume. If you choose to stay, hopefully, in the future you may find that calling back CSRs as an existing customer is as pleasant as I have found recently. Hasn't failed me yet, when I get "that guy" that asks, "How can I make your Directv experience more pleasant for you today?', he usually goes the extra length to try stay true to his question!

 

[fightfan]

If you choose to stay, hopefully, in the future you may find that calling back CSRs as an existing customer is as pleasant as I have found recently. Hasn't failed me yet, when I get "that guy" that asks, "How can I make your Directv experience more pleasant for you today?', he usually goes the extra length to try stay true to his question!

When I called yesterday and talked with a CSR about the internet kit he was great. Young guy, very nice and polite. Not sure the protocol they follow to determine who gets what at no charge, etc. but when I got the outcome I was seeking I told him he did a great job and just kept me as a customer.

Prior to that, I called them on Sunday and talked to a young lady. Very nice and polite also. Even though she said no to my request (same thing the young guy approved) she was still very understanding of my problem.

So I have had great experiences with customer service as far as friendly, nice and polite. Just hope I don't have to call them again

 

[fightfan]

I didn't mean to hijack the thread from the OP but everyone here has been a great help, thanks.

On a side note, my kids returned home yesterday and were excited that DTV had been installed while they were away during the weekend. My son was really excited to finally be getting the NFL ST and have the NBA channel. He watched and DVR'd some of the Lakers games from this last season. My daughter was happy that she has several different channels to watch/DVR Hannah Montana and her other shows.

They were a little bummed that they can not watch the DVR in their rooms but they seemed to have taken it better than I did when I found out they wouldn't be able to.

A few things to get used to are:

The only tv you can rewind and pause live tv on is the room that has the DVR. For some reason both the kids and I thought this was possible to do in all rooms. But after giving it a little thought, it makes since that you can't do it on tv's that don't have the DVR.

The screen format on non HD tv's

I need to mess around with the remotes to get them to work properly so they turn on/off the receiver and tv at the same time without having to switch the remote to tv. When these were first set up I'm sure the installer does what all installers do and just pick the tv brand and unknown model number. I tried to reprogram using the tv model number but that didn't seem to help. Actually on one of the tv's I chose the right tv model and it actually functioned worse.

Watching the NFL channel the screen froze about 8 times for a few seconds. First time I experienced that and hopefully it won't be a common thing. That's the only time and channel that this has happened.

Overall I'm enjoying DTV so far, especially since you helped with getting the other HD receiver to recognize the DVR and now that I have calmed down about the non HD receivers.

 

[armchair]

The only tv you can rewind and pause live tv on is the room that has the DVR. For some reason both the kids and I thought this was possible to do in all rooms. But after giving it a little thought, it makes since that you can't do it on tv's that don't have the DVR.

If you upgraded the receivers in bedrooms to HD, you'd be able to do that. But like I suggested before, you may need to add at least one more HD-DVR. Maybe one DVR could be used for sports and the other for family programming to help avoid issues where two HD receivers are trying to view the same DVR at the same time (which is not possible).