I just got off the phone for the 2nd time. First time, I called the 888 number in the email I was sent and to a csr whom English was obviously not her first language. I was informed that the new seasons "Hell on wheels" (Aug 12) and "The Walking Dead" (Oct 12) would both be available for free download through my BB@Home account. She guaranteed this. I then called the same 888 number back and spoke with another CSR (This one very definitely had English as her first language) and she said "no" those shows would not be on BB, so I mentioned what others on the site and friends were saying about Roku through the loyalty dept. I was immediately transferred and set up with the Roku to be shipped and a $35 credit. I also asked that they pass along the fact that moving channels I already pay extra for i.e. HDNmov and HDnet being offered to lower paying tiers (I have AEP + BB) was a slap in the face to those of us that pay for the higher tiers and that replacement meant they should be adding channels such as Smithsonian or Fearnet, that shuffling was not replacing. Anyway, more than happy with outcome of the second call and stressed they should make sure their CSR's do not offer false info, as I would have been extremely upset when I couldn't get these two shows on BB as promised.
