Dishanywhere App Crashing

[Dugan5468]

Just downloaded Dish Anywhere app on iPad running IO13. Every time I try to open it, it crashes. Any suggestions

thanks
Dugan

 

[DISH Support]

Just downloaded Dish Anywhere app on iPad running IO13. Every time I try to open it, it crashes. Any suggestions

thanks
Dugan

Hey there, Dugn5468! I am sorry to hear you are having trouble with the DISH Anywhere App and I would love to investigate it with you. Have you tried deleting the App and reinstalling it? -- Sam F

 

[HipKat]

Hey there, Dugn5468! I am sorry to hear you are having trouble with the DISH Anywhere App and I would love to investigate it with you. Have you tried deleting the App and reinstalling it? -- Sam F

He said he just installed it! Why would he uninstall/reinstall something he JUST installed?

 

[DISH Support]

He said he just installed it! Why would he uninstall/reinstall something he JUST installed?

Hey there, HipKat! By deleting and reinstalling, we are eliminating any issues that could be causing it to crash- like a reset. If this doesn't help then we will go from there. -- Sam F

 

[Dugan5468]

I did uninstall it and reinstall, no luck. Its working fine on my iPhone

 

[DISH Support]

I did uninstall it and reinstall, no luck. Its working fine on my iPhone

Thank you for checking! What software version is showing for the DISH Anywhere App? -- Sam F

 

[Boonedocks]

Thank you for checking! What software version is showing for the DISH Anywhere App? -- Sam F

Does uninstalling and reinstalling delete "lose" all of our transferred videos on my iPad? I have had random playback issues since iOS 13 + the latest Dish Anywhere app update and was going to uninstall and reinstall the app but am afraid I will lose my 30+ transferred videos

 

[DISH Support]

Does uninstalling and reinstalling delete "lose" all of our transferred videos on my iPad? I have had random playback issues since iOS 13 + the latest Dish Anywhere app update and was going to uninstall and reinstall the app but am afraid I will lose my 30+ transferred videos

Good evening, mdrbuy. When uninstalling/reinstalling the DISH Anywhere app, it would delete all transferred content. I can see if there is a way to help with that playback issue so we can avoid uninstalling/reinstalling. Can you tell me exact what's going on, and include any error messages that you may be seeing please? - Caleb S