Just my luck!It happened again!
The shipper damaged the replacement Dish.......... this time I rejected it.
The Good people at SatelliteAv are sending out a second replacement. I Hope this time there will be no issues.
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Other than a bulk stack of reflectors shifting or a fork lift skewering a reflector, we have experienced very low losses or claims on the 1.2M dishes and none from the individual pack cartons. Now you experienced #1 and #2. Please email with me some photos of the carton / interior and describe where the carton is damaged and would value any opinions on how it is occurring.
I will check on the replacement status and get back to you. Sorry for the inconvenience!
Sounds like it is coming from the factory like that. That's the second dish!
We receive the dishes in bulk pallets then package on demand. The dishes are all inspected during the boxing procedure. This damage is happening during the delivery to the customer.
The photo provided by badadem shows signs of some type of impact or compression. It would need to be significant pressure to crease the double thick edge and near a corner!
RADAR, the picture of the Box is already posted here. Could expand more on your assertions?Brian,
I have received four of the identical dishes from you and none have experienced even the slightest damage. I know how well they are boxed and they should be extremely protected.
My impression is that the shipping box would have been nearly destroyed to create that much damage to the dish. These dishes are tough and it would require a great force to bend and fold the edge of that dish as it was. I don't think that I could replicate the damage of I dropped the dish off a second story roof onto concrete without showing scratches and marrs. It looks like it was protected by the shipping box in that regard.
I would like to see pix of the shipping box that Babadem received the dish in. But, I assume that it is too late for that, but it would be nice to know if the box he received the dish in is the same box you shipped it out in. If you understand what direction I am heading here.
If the dish itself was not misformed from the factory, which I doubt as that would not have gone unnoticed by you (the damage was too severe to go unnoticed), it suffered a very strong impact in the shipping box, as it had no signs of direct contact with a hard surface (i.e. concrete or other).
You don't suppose that the shipping agent had an accident and is repackaging the dishes? I hope not, they would ruin their reputation so quickly from one event that they would have a difficult time recovering, but anything is possible.
I am simply offering my personal judgement in this case as something seems extremely peculiar to me. I know first hand how well these dishes are constructed and it would be nearly impossibly to cause that damage without a very severe force.
Just a tongue-in-cheek comment, but I could probably tie a rope to the dish and pull the kids around behind the four-wheeler in the snow all over the fields all winter long and not dent the dish that bad!
RADAR
If the packaging was a double slip box design with two carrying handles and "Fragile - This side up" printed on the top side, fastened together with 36+ staples and the interior featured 4 floating retainer cartons that slip into the master carton side wall slots with a protective cardboard insert sheet folded in the corners, then it was the Satellite AV carton.
The photo certainly looks like the corner of the custom carton.
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