GeoSatPro 1.2M Dish Damage and Setup.

[Babadem]

Just my luck! It happened again! The shipper damaged the replacement Dish.......... this time I rejected it. The Good people at SatelliteAv are sending out a second replacement. I Hope this time there will be no issues.:

 

[turbosat]

What luck! I hope you can eventually get one delivered without the dents...it's good that SatAV is working with you to make it all right.

 

[SatelliteAV]

Just my luck! It happened again! The shipper damaged the replacement Dish.......... this time I rejected it. The Good people at SatelliteAv are sending out a second replacement. I Hope this time there will be no issues.:

Other than a bulk stack of reflectors shifting or a fork lift skewering a reflector, we have experienced very low losses or claims on the 1.2M dishes and none from the individual pack cartons. Now you experienced #1 and #2. Please email with me some photos of the carton / interior and describe where the carton is damaged and would value any opinions on how it is occurring.

I will check on the replacement status and get back to you. Sorry for the inconvenience!

 

[pedrogarcia]

Drop tests on cardboard packaging may be really accurate but very little packaging can stand up to a 2 ton fork lift backing into a cardboard package standing upright. This occurrance seldon leaves significant damage to the boxes but can ruin the contents.

All of which is an absolute pain both to Satellite Av and customers alike especially when a substantial part of the overall cost of dishes is the shipping.

Not trusting shippers last year I went to Patriot Antennas to collect 4 dishes to save on shipping (since they were only 45 minutes away) and they came boxed individually and were loaded by their packers into my truck.
I have to say the cardboard packaging same spec as Sat Av's was amazing, I stood the empty boxes on the side in my garage and they have had doors openned on them and been driven into all with no apparrent damage.

Good to hear Sat AV are taking this up. First rate.

 

[GreatFTA]

Sounds like it is coming from the factory like that. That's the second dish!

 

[Babadem]

Other than a bulk stack of reflectors shifting or a fork lift skewering a reflector, we have experienced very low losses or claims on the 1.2M dishes and none from the individual pack cartons. Now you experienced #1 and #2. Please email with me some photos of the carton / interior and describe where the carton is damaged and would value any opinions on how it is occurring.

I will check on the replacement status and get back to you. Sorry for the inconvenience!

I did send a photo (exterior) of the carton to support@satelliteav, but since the shipper has already left with the entire package, we may have to rely on the exterior photos only. Looking at the picture below you can see the point of impact. Thanks for all your help Brian.

 

[SatelliteAV]

Sounds like it is coming from the factory like that. That's the second dish!

We receive the dishes in bulk pallets then package on demand. The dishes are all inspected during the boxing procedure. This damage is happening during the delivery to the customer.

The photo provided by badadem shows signs of some type of impact or compression. It would need to be significant pressure to crease the double thick edge and near a corner!

 

[AcWxRadar]

We receive the dishes in bulk pallets then package on demand. The dishes are all inspected during the boxing procedure. This damage is happening during the delivery to the customer.

The photo provided by badadem shows signs of some type of impact or compression. It would need to be significant pressure to crease the double thick edge and near a corner!

Brian,

I have received four of the identical dishes from you and none have experienced even the slightest damage. I know how well they are boxed and they should be extremely protected.

My impression is that the shipping box would have been nearly destroyed to create that much damage to the dish. These dishes are tough and it would require a great force to bend and fold the edge of that dish as it was. I don't think that I could replicate the damage of I dropped the dish off a second story roof onto concrete without showing scratches and marrs. It looks like it was protected by the shipping box in that regard.

I would like to see pix of the shipping box that Babadem received the dish in. But, I assume that it is too late for that, but it would be nice to know if the box he received the dish in is the same box you shipped it out in. If you understand what direction I am heading here.

If the dish itself was not misformed from the factory, which I doubt as that would not have gone unnoticed by you (the damage was too severe to go unnoticed), it suffered a very strong impact in the shipping box, as it had no signs of direct contact with a hard surface (i.e. concrete or other).

You don't suppose that the shipping agent had an accident and is repackaging the dishes? I hope not, they would ruin their reputation so quickly from one event that they would have a difficult time recovering, but anything is possible.

I am simply offering my personal judgement in this case as something seems extremely peculiar to me. I know first hand how well these dishes are constructed and it would be nearly impossibly to cause that damage without a very severe force.

Just a tongue-in-cheek comment, but I could probably tie a rope to the dish and pull the kids around behind the four-wheeler in the snow all over the fields all winter long and not dent the dish that bad!

RADAR

 

[Babadem]

Brian,

I have received four of the identical dishes from you and none have experienced even the slightest damage. I know how well they are boxed and they should be extremely protected.

My impression is that the shipping box would have been nearly destroyed to create that much damage to the dish. These dishes are tough and it would require a great force to bend and fold the edge of that dish as it was. I don't think that I could replicate the damage of I dropped the dish off a second story roof onto concrete without showing scratches and marrs. It looks like it was protected by the shipping box in that regard.

I would like to see pix of the shipping box that Babadem received the dish in. But, I assume that it is too late for that, but it would be nice to know if the box he received the dish in is the same box you shipped it out in. If you understand what direction I am heading here.

If the dish itself was not misformed from the factory, which I doubt as that would not have gone unnoticed by you (the damage was too severe to go unnoticed), it suffered a very strong impact in the shipping box, as it had no signs of direct contact with a hard surface (i.e. concrete or other).

You don't suppose that the shipping agent had an accident and is repackaging the dishes? I hope not, they would ruin their reputation so quickly from one event that they would have a difficult time recovering, but anything is possible.

I am simply offering my personal judgement in this case as something seems extremely peculiar to me. I know first hand how well these dishes are constructed and it would be nearly impossibly to cause that damage without a very severe force.

Just a tongue-in-cheek comment, but I could probably tie a rope to the dish and pull the kids around behind the four-wheeler in the snow all over the fields all winter long and not dent the dish that bad!

RADAR

RADAR, the picture of the Box is already posted here. Could expand more on your assertions?

 

[SpiffWilkie]

RADAR, the picture of the Box is already posted here. Could expand more on your assertions?

I think he was hinting that perhaps the shipping company might have tried to repackage the item after destroying the original container in transit?

 

[AcWxRadar]

RADAR, the picture of the Box is already posted here. Could expand more on your assertions?

I will take a "relook".

 

[SatelliteAV]

If the packaging was a double slip box design with two carrying handles and "Fragile - This side up" printed on the top side, fastened together with 36+ staples and the interior featured 4 floating retainer cartons that slip into the master carton side wall slots with a protective cardboard insert sheet folded in the corners, then it was the Satellite AV carton.

The photo certainly looks like the corner of the custom carton.

 

[pedrogarcia]

That looks like the carton was on the top and overlapping a pile of boxes on a pallet and ratchet strapped down.

 

[Babadem]

If the packaging was a double slip box design with two carrying handles and "Fragile - This side up" printed on the top side, fastened together with 36+ staples and the interior featured 4 floating retainer cartons that slip into the master carton side wall slots with a protective cardboard insert sheet folded in the corners, then it was the Satellite AV carton.

The photo certainly looks like the corner of the custom carton.

The 2nd replacement arrived intact this time around! Thanks SatelliteAV!:up

 

[Tron]

Good to hear that you got one in good shape, and that SatelliteAV worked with you to ensure your satisfaction. This is why I am trying my best to stick with Sadoun, SatelliteAV, and WSI for my satellite dish needs ...