NewAlbanyDish, I hope that by now your problem has been solved. But if it hasn't, then I'd be happy to help you in any way I can. I happen to live in the New Albany, MS area. You can contact me by e-mail via my e-mail link on this site. But maybe you're in the "other" New Albany (New Albany, Indiana). From what I read in this thread, it sounds like the most likely cause of your problem is a misalligned antenna. I"m not a technician; I'm a long-time Dishnetwork customer who enjoys satellite and electronics as a hobby.