Hopper 3 terrible HD picture

[gpflepsen]

Just thinking here...

If there's an issue with the HD copy protection handshake, will resolution automatically be restricted?

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[glabrecque]

To be fair most people seem to say they have much better PQ with the Hopper 3 but I have tried two Hopper 3 boxes now with the same terrible picture.

 

[bmetelsky]

To be fair most people seem to say they have much better PQ with the Hopper 3 but I have tried two Hopper 3 boxes now with the same terrible picture.

Which is an indicator that something is wrong in your particular setup. Too bad you can't "pause" a post for a while. Too much speculation going on. You've got a service appointment, that will hopefully fix your problem and then you can let us all know what the problem was.

 

[glabrecque]

Which is an indicator that something is wrong in your particular setup. Too bad you can't "pause" a post for a while. Too much speculation going on. You've got a service appointment, that will hopefully fix your problem and then you can let us all know what the problem was.

I would tend to agree but nothing in my setup has changed other than the LNB, switch and Hopper 3.

 

[gadgtfreek]

I just don't know what the issue is. My Hopper 2 with Sling picture looked fine. I have changed nothing in my setup other than bypassing my receiver because of the 4K Hopper 3 and the picture looks like it is stuck in 480i mode even though it is set to 4K, 1080p, 1080i on the Hopper 3.

I may have missed, but did you use the remote pointer up at the top to get the pulldown to show incoming resolution on the LG? My 9500 sads 1080i 16:9 on the H3 and it looks normal.

 

[AlaJoe]

I have to say I can see ZERO difference between my hopper 3 and HWS and do not really know why you should see any difference.

 

[Scherrman]

I have to say I can see ZERO difference between my hopper 3 and HWS and do not really know why you should see any difference.

I don't think there is a difference at all. I believe it has more to do with all the menus and the guide look so much better.

 

[glabrecque]

I may have missed, but did you use the remote pointer up at the top to get the pulldown to show incoming resolution on the LG? My 9500 sads 1080i 16:9 on the H3 and it looks normal.

Yes it says 1080i as it should with dish.

 

[glabrecque]

I have to say I can see ZERO difference between my hopper 3 and HWS and do not really know why you should see any difference.

Yes I wasn't expecting it to be better just the same and it isn't even close.

 

[glabrecque]

Tech came out this morning and pretty much told me to go back to a Hopper 2 until they fix the issue with a software update. So basically did nothing.

 

[glabrecque]

Tech came out this morning and pretty much told me to go back to a Hopper 2 until they fix the issue with a software update. So basically did nothing.

 

[lparsons21]

Boy that's a pee poor suggestion! Since you are almost the sole person reporting worse video, I can't imagine what software upgrade would fix it. Sounds to me like the tech just has no clue.


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[glabrecque]

Boy that's a pee poor suggestion! Since you are almost the sole person reporting worse video, I can't imagine what software upgrade would fix it. Sounds to me like the tech just has no clue.


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My thoughs exactly

 

[lparsons21]

Did he even try swapping H3's?


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[glabrecque]

I have already swapped two H3's

 

[JSheridan]

Did he even try swapping H3's?


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The OP said he's tried 2 different H3's already. I'm guessing the tech saw nothing wrong and told the OP what he wanted to hear.

 

[Troch77]

The OP said he's tried 2 different H3's already. I'm guessing the tech saw nothing wrong and told the OP what he wanted to hear.

That or the OP has one of them cheap 4K tvs.

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[patmurphey]

Without going back through the whole thread, did you reset your TV by unplugging it, or try a different TV?

 

[ScottChez]

Sounds like the TVs main board is bad or is not compatible with the new Hopper 3 that can do 4K. To get full HD the HDCP Copy protection needs to pass, else the TV drops.
I reproduced the issue yesterday on a generic cheap TV

 

[gpflepsen]

HDCP... Did we see suggestion of that previously?

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