Hopper 3 terrible HD picture

[gadgtfreek]

I have to think there is something in the handshake on boot that triggers it. Hopefully they work it out, unplugging the HDMI every night is not a fix...

 

[glabrecque]

I have to think there is something in the handshake on boot that triggers it. Hopefully they work it out, unplugging the HDMI every night is not a fix...

Yes I agree and at least both Dish and LG know of the issue hope they can fix it soon.

 

[gadgtfreek]

I submitted it to Dirt (my thread on it) and they were going to pass along.

 

[Tony S]

I have been wondering if the AC power outlet is causing the poor picture problems. Get yourself one of those electrical receptacle wall plug testers. They are cheap ($5-$10) and they will tell you if you have an open ground, open neutral, hot and neutral reversed, etc. Something like this:

Amazon product ASIN B002LZTKIA

 

[ralfyguy]

Well, what stumps me is that the on demand video looks great, whereas the Sat feed doesn't. Where would that be a handshake issue?

 

[glabrecque]

Well, what stumps me is that the on demand video looks great, whereas the Sat feed doesn't. Where would that be a handshake issue?

Tell me about it. None of this makes sense anymore.

 

[Scott Greczkowski]

When your watching a 4K vod it changes the resolution on the receiver to 2160p (4K) and turns off the other outputs on the box.

 

[glabrecque]

When your watching a 4K vod it changes the resolution on the receiver to 2160p (4K) and turns off the other outputs on the box.

But were power is involved wouldn't that be effected as well? All my HD picture quality live and recorded is terrible but my 4k VOD off the hard drive are fine.

 

[Scott Greczkowski]

Nope. Who knows what the power profile is when it is in 4K mode. Would be interesting to stick a kill o watt meter up to a H3 to see if it uses less or more power in 4K mode.

 

[glabrecque]

Nope. Who knows what the power profile is when it is in 4K mode. Would be interesting to stick a kill o watt meter up to a H3 to see if it uses less or more power in 4K mode.

So I tried the APC UPS and same picture while powered only on battery.

 

[Scott Greczkowski]

Hmm out of ideas. Do you know any good priests?

 

[navychop]

I suspect slightly different circuitry is used for VOD than for satellite.

But the same thing happened with different H3 units?

Damned if I can figure it out. But I'd show up onsite with a known good H3 and a known good HWS and known good cables and known good LNB and node. Maybe even a known good TV. And a WHOLE LOTTA coax.

Run temp coax from the H3 straight to the dish, where the node would be temporarily set. Does it work?

No? Try known good boxes. If they don't work, even with known good LNB etc, then hang it up and consider the place cursed. Well, test the mains first, THEN call it cursed.

But if the straight run works, use the process of elimination to find the failure point. If no H3 works, but an HWS works, settle and call it a day.

With the price of good exorcists these days, it'd be cheaper to move.

I don't suppose there's a huge magnetic field or microwave leak where the STB is? Didn't think so.


On edit: Just saw Scott's post. I type too slow. Or too much.

 

[charlesrshell]

So I tried the APC UPS and same picture while powered only on battery.

Maybe see if neighbor will let you borrow their cable box and see how it performs. Have you tried OTA antenna straight to TV? I might of missed if you had thru this long thread. Your TV may have gone on the blink when you switched from HWS to Hopper 3.

 

[glabrecque]

Maybe see if neighbor will let you borrow their cable box and see how it performs. Have you tried OTA antenna straight to TV? I might of missed if you had thru this long thread. Your TV may have gone on the blink when you switched from HWS to Hopper 3.

OTA straight to TV looks fine so does Ultra HD Blu Ray and Apple TV, PS4 everything else I hook up to it.

 

[glabrecque]

I suspect slightly different circuitry is used for VOD than for satellite.

But the same thing happened with different H3 units?

Damned if I can figure it out. But I'd show up onsite with a known good H3 and a known good HWS and known good cables and known good LNB and node. Maybe even a known good TV. And a WHOLE LOTTA coax.

Run temp coax from the H3 straight to the dish, where the node would be temporarily set. Does it work?

No? Try known good boxes. If they don't work, even with known good LNB etc, then hang it up and consider the place cursed. Well, test the mains first, THEN call it cursed.

But if the straight run works, use the process of elimination to find the failure point. If no H3 works, but an HWS works, settle and call it a day.

With the price of good exorcists these days, it'd be cheaper to move.

I don't suppose there's a huge magnetic field or microwave leak where the STB is? Didn't think so.


On edit: Just saw Scott's post. I type too slow. Or too much.

I already suggested a straight line for Sat to Hopper 3 and a Hopper 2 for the next visit which is tomorrow. If none of that works I may be done with trying but there is also no chance I will settle with this picture quality so it will be time to switch I am afraid.

 

[charlesrshell]

I already suggested a straight line for Sat to Hopper 3 and a Hopper 2 for the next visit which is tomorrow. If none of that works I may be done with trying but there is also no chance I will settle with this picture quality so it will be time to switch I am afraid.

I hope you don't have to switch. Good luck with the Hopper 2 setup. Very puzzling.

 

[glabrecque]

I hope you don't have to switch. Good luck with the Hopper 2 setup. Very puzzling.

I really don't want to have to go back to a Hopper 2 setup but I will try it to see if it fixes the issue.

 

[charlesrshell]

I really don't want to have to go back to a Hopper 2 setup but I will try it to see if it fixes the issue.

Is DISH technician still coming today to swap back to Hopper 2?

 

[glabrecque]

Is DISH technician still coming today to swap back to Hopper 2?

Tomorrow morning.

 

[ralfyguy]

I wonder what Vivek thinks about this.