that would be great stone!I will try and find it in our system and post it here. as it in our TS guide for slow remote function
that would be great stone!I will try and find it in our system and post it here. as it in our TS guide for slow remote function
Yep, When the Hr 27 is released.I'm sure there will be a time when the HR 24 will be what is given out everywhere.
Still in Billing till August but I get my fair share of people who think a billing supervisor can give them an HR24 I still getting recertified in ace half the day and the other half I am still taking supervisor calls and managing agents.
Yep, When the Hr 27 is released.![]()
Going to get worse once you are in ACE full time. I haven't done a install in a year and I wonder if I still have activities sitting in ACE that never been changed.
I use to get the "We can't change the W/O because it will charge the customer can't your office compensate you for the extra work"
For stuff like that and the crying over a IRD's is why I only do custom jobs.
Well I finally convinced D* that I had a bad HR20. After being accused of lying just to get a HR24 they were convinced when they finally realized that a message saying they detected a problem with the storage device. The original installer came out ant put in a new HR20 and so far it works great. No, I did not get the HR24 I wanted but all I ever really desired was a unit that worked. As Goalie Bob said on another thread MLB rocks. I am contented now. After a lifetime in customer service I still can't believe how I was talked to when I called in. I wonder if I was connected to Mr. Cold. Please don't get mad, just having a little fun at your expense as you did to us. Thanks guys for all your great feedback and don't change in your enthusiasm and sharing your know how. By the way. My installer did have a clue. Paul was courteous and professional at all times.
DetFan said:Then tell your people to at least install new subs with the new stuff, not old ass HR20's on a new install. As a rep of DTV wo cares what you have to listen to on the phone. You don't like it find a new damn job, or put your bosses on the phoned and let them take the heat.
I got installed in my new house last may with used equipment, since then Ive gotten replacements that are the same crappy stuff that works when it wants to, yet I can never get them replaced without going through hell to get it, even with the so called protection plan that you pay 6 bucks a month for.
The nerve of you people at Directv..LMAO, what a joke!!
it's their equipment, but who has to pay when it breaks? who also had to pay $200 up front?
????
D*is not promoting this recvr.
Yes, it may be on thier website, but that nothing compared to advertising on TV.
Duck dodge and contort...you ought to be in the circus Jimbo!
Once again, not the topic of discussion. The point is that directv made a point of making this product, its content and its performance characteristics well known to the exact people who would want it.
They promoted the hell out of this through sites like dbstalk and satelliteguys where well over a hundred thousand satellite fans and all the people they know and recommend satellite service to became well aware of it. They worked cooperatively with dbstalk to make a 'first look'. I'm sure that first look was well viewed by many if not almost all people who write about, sell and install directv products.
So my point was that directv cant have it both ways...crow about a new product but then get mad at the customers who want one, nor to maintain a half dozen different products with different appearance and performance characteristics and a system that cant choose.
They could quite easily set up their system to drop ship the receivers and associated equipment directly to the customer prior to installation and give the customer exactly what they want. The way they do it is cheaper and easier. Thats a convenience for directv, not for the customer.
Or if they want it treated as a commodity item, label and present it as such. Then if it happens that people notice the new box is faster, like people noticed that the HR23 has better picture quality...ignore, deny or obfuscate.
Directv needs to bring cfb into customer relations and strategy meetings!
YOUR so confused .......
YOU seem to think that because you and I are aware of what is going on that EVERYONE knows
I was making fun of their policy. I had to pay $100 up front for receivers. They are not covered by any warranty and they are 100% owned by D*I don't understand your question but I paid with a 24 months contract, and when I got another HR 20 along with an H21 I increased my contract..Plys the 3 d12's I have, so I would say I paid for them, especially at 5 bucks a month..Who really is getting screwed here?
Can you really blaim him?I had a guy take a hammer to a hr22 .
I love how people complain about 5 dollar fees. Like they were magically were not around back when everyone "owned" there equipment. I guess I could suggestto corporate that we start charging 17 dollars per hddvr.
Can you really blaim him?
There isn't a day that goes by that I don't atleast think about tossing the HR23 out the window.
He didn't take a hammer to it to get the HR24, He took a hammer to because it works like a piece of crap.![]()
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