I am beyond frustrated with directv!!!

[Claude Greiner]

Did I call it right or what ?

 

[IcEWoLF]

Did I call it right or what ?

Everything went smooth, install and all, just getting the $240 credit was a pain in the ass...took me nearly 2 hours on the phone at their AT&T store...AT&T seriously needs to get their customer service issues fixed...

 

[IcEWoLF]

Claude Greiner BTW since the directv tech cancelled the install they cancelled my two year contract, should I ask them to upgrade me to the HR54 over the HR44? The main reason is because if I use the HR54 I will no longer need a SWM power connector to power the dish since I guess now its built in the receiver, that means less cords, I am trying my best to reduce the clutter, but its hard when you have DirecTV that requires 3+ power connectors (one is for the wireless bridge) and then having an xbox/Ps4....just wires and wires lol. Trying to clean this thing up.

 

[Claude Greiner]

It would be another 2 year agreement. Pm me and I'll see if you can do it

 

[Jimbo]

Everything went smooth, install and all, just getting the $240 credit was a pain in the ass...took me nearly 2 hours on the phone at their AT&T store...AT&T seriously needs to get their customer service issues fixed...

I told you that was not gonna be easy ...

ATT CS in this case is understandable seeing when you call in, they have no clue whats going on.

If you get to the higher up people you start to get somewhere, which is the way it is with any company.

 

[Jimbo]

Claude Greiner BTW since the directv tech cancelled the install they cancelled my two year contract, should I ask them to upgrade me to the HR54 over the HR44? The main reason is because if I use the HR54 I will no longer need a SWM power connector to power the dish since I guess now its built in the receiver, that means less cords, I am trying my best to reduce the clutter, but its hard when you have DirecTV that requires 3+ power connectors (one is for the wireless bridge) and then having an xbox/Ps4....just wires and wires lol. Trying to clean this thing up.

IF, you go that route and for what ever reason the 54 has to be removed (swap out or whatever) the other recvrs would need the power supply in order to work at all. Personally, I'd leave the PS in place.

 

[HoTat2]

IF, you go that route and for what ever reason the 54 has to be removed (swap out or whatever) the other recvrs would need the power supply in order to work at all. Personally, I'd leave the PS in place.

Yeah ...

The internal PI of the H44 and HR54 is really for server-client only installations with no stand-a-lone receivers or DVRs in the mix. Which is why it is pointless not to use the internal PI on HS17 installs since only clients are allowed on the account beyond the server.

Sent from my LGMS550 using Tapatalk

 

[hancox]

Everything went smooth, install and all, just getting the $240 credit was a pain in the ass...took me nearly 2 hours on the phone at their AT&T store...AT&T seriously needs to get their customer service issues fixed...

No kidding. I spent 45mins trying to book an appt for 4k, finally gave up. I'll try again today.

 

[IcEWoLF]

No kidding. I spent 45mins trying to book an appt for 4k, finally gave up. I'll try again today.

Also there is support agents that are not really ATT but third party's...the whole thing is weird.

 

[IcEWoLF]

Just update the $240 credit posted this morning, also yesterday I called directv to see what the status was and directv rep even credited me $50 for all the inconvenience that I had to go through.
It was kind of nice from the rep.
I guess they needed some type of approval to push through the $240 credit, also they did credit me one month of service. So my total credit this month is around $385.
Glad they went above and beyond to keep me as a customer, I would have hated to switch to UVerse or even Dish Network.

 

[IcEWoLF]

I also noticed on my account they honored what the Movers guys offered me, and that is NFL ST Max 2017 free, even though they didn't complete the movers thing since they cancelled the order since their techs wouldn't install.
They even cancelled my contract which was supposed to expire in September because the installer cancelled the install due to no "line of sight" even though I did have LOS, they just didn't want to go up top to install it. But I guess the DTV Installer did me a favor with that.
I did receive a call from one of their reps this morning about my move, I told her that I did get the move completed but on her system it showed cancelled since I hired my own contractor to do the install.
I think she might have something to do with it about the promo on the ST MAX 2017.

So what have we learned so far on this thread?
Keep bugging the s*t out of them, and there is always a way to get your satellite installed, and the chances of you getting reimbursed for the install is very high because obviously they want to keep you as a customer.
I appreciate everyone that helped me, especially Claude Greiner for pointing me towards the contractor.

 

[Jimbo]

I also noticed on my account they honored what the Movers guys offered me, and that is NFL ST Max 2017 free, even though they didn't complete the movers thing since they cancelled the order since their techs wouldn't install.
They even cancelled my contract which was supposed to expire in September because the installer cancelled the install due to no "line of sight" even though I did have LOS, they just didn't want to go up top to install it. But I guess the DTV Installer did me a favor with that.
I did receive a call from one of their reps this morning about my move, I told her that I did get the move completed but on her system it showed cancelled since I hired my own contractor to do the install.
I think she might have something to do with it about the promo on the ST MAX 2017.

So what have we learned so far on this thread?
Keep bugging the s*t out of them, and there is always a way to get your satellite installed, and the chances of you getting reimbursed for the install is very high because obviously they want to keep you as a customer.
I appreciate everyone that helped me, especially Claude Greiner for pointing me towards the contractor.

What did we learn ...
You were initially leaving D* ?
Now your staying after they got the job done for you ...

Are you still frustrated ?

 

[osu1991]

I wouldn't say att/directv got the job done. OP got the job done through persistence and no help from att/directv.

 

[IcEWoLF]

What did we learn ...
You were initially leaving D* ?
Now your staying after they got the job done for you ...

Are you still frustrated ?

Not anymore but it wasn't an easy process to say the least, after 3 service calls in 3 weeks and then having to wait another week for the contractor, 4 weeks total time lol.
It didn't help the process when the first installer said originally it could be mounted on the original area where the contractor installed my dish, the guy told me it's a 2 man tech job and he did get the play from his sup, the 2nd week I expected two people showing up and this young kid showed up at my door not knowing anything the previous tech suggested and he was alone, and he didn't even want to talk to the previous tech and he wouldn't let me talk to his sup, I guess they all have different sups, just weird, then he gave me an alternative side to do the install which was on the next building, which I got approved from the HOA and the third guy said nope, it couldn't be done, so getting 3 different answers from all three techs really sucked lol.

Let alone the amount of calls I made to att.
With that said, next time I move I will just go through a contractor after atts initial visit if they can't do it.
I'm just super pleased how the contractor did the job, and he had the appropriate material stuff to get the job done and as neatly as possible.

 

[Jimbo]

I wouldn't say att/directv got the job done. OP got the job done through persistence and no help from att/directv.

I suppose you can look at it that way, however, seeing D* will not go out and do a set up that is clearly against the rules of Safety, I don't blame them at all.

The fact that an independent installer has no issues doing it that way is fine as they don't have the restrictions that D*/att would have.

An independent installer is always an option ... keep in mind that D* will not ALWAYS credit you the cost of paying the contractor.

 

[Jimbo]

Not anymore but it wasn't an easy process to say the least, after 3 service calls in 3 weeks and then having to wait another week for the contractor, 4 weeks total time lol.
It didn't help the process when the first installer said originally it could be mounted on the original area where the contractor installed my dish, the guy told me it's a 2 man tech job and he did get the play from his sup, the 2nd week I expected two people showing up and this young kid showed up at my door not knowing anything the previous tech suggested and he was alone, and he didn't even want to talk to the previous tech and he wouldn't let me talk to his sup, I guess they all have different sups, just weird, then he gave me an alternative side to do the install which was on the next building, which I got approved from the HOA and the third guy said nope, it couldn't be done, so getting 3 different answers from all three techs really sucked lol.

Let alone the amount of calls I made to att.
With that said, next time I move I will just go through a contractor after atts initial visit if they can't do it.
I'm just super pleased how the contractor did the job, and he had the appropriate material stuff to get the job done and as neatly as possible.

I agree that your situation was unusual and hopefully doesn't happen too often ...
That said, when I go out on a repair ticket, I have the test that was done on the initial call and a test that I do on the way ... I don't have any way to know who came out before me or if anyone has been out.

All in all, I'm glad you got it resolved and have service ... I would say that they did compensate you for the aggravation though.

 

[navychop]

Painful. But that memory will dim. You will have the service you want at a good price.

 

[hancox]

...so I may be on my own fun journey here...

I'm merely trying to get a 4k upgrade on an existing Genie installation.

1) Called day i bought the TV. Was told unequivocally that my installation would be free, as a long-term customer. Had it noted on my account.
2) Bought TV. Self- activated RVU on ethernet to make sure everything worked. That took about an hour on the phone with a nimwit, but eventually worked.
3) Scheduled HR54 swap. Was charged for RVU installation (mind you it's live already), and a service appointment. Mind you I've had an RB LNB for probably a year now, so no need for anything other than a swap of an HR44 to HR54.
4) Appt comes - installer freaks at my installation, cites LOS (which is probably right - i have a tree trim scheduled now). Leaves without doing anything.
5) Switched my CCK from switch area to RVU use, and routed internet for D* through Genie. All is well there.
6) Scheduled appt for Genie swap on day of tree trimming, in 2 weeks.
7) Got confirmation of my appt, with a $300 charge for the new genie (nice!)
8) Called in - charge supposedly dropped, but i have a box from DirecTV arriving on my doorstep today.

How much should be bet that i get an HR44? It would be adding insult to the injury above.

I'm going to be calling and getting a fairly massive credit, i would hope. To think, the only reason i need any work done is because D* doesn't want to activate 4k on HR44s due to a RB requirement that isn't even needed yet.

 

[dishcomm]

So I moved to my new apt about a week ago and the first installer said he could install the satellite on the peak roof fascia, but it was a two man job so he needed to get one more person, he even went up the roof to check it out and he said it was good to go.

Fast forward a week later this 18 year old kid shows up and he said he can't do the install because to him the fascia won't be a good place to install and it doesn't look as sturdy...which is total Bullsh!t because there are several other condos that have it installed that way in my condo.

He wouldn't give me his sup and told me to just call DIRECTV and told me I should install directv now which is utter crap!

First, two people were supposed to show up today and only one person showed up, and on the work order which a directv rep mentioned is that it specifically said two people were supposed to show up!!!

Now I scheduled another visit and his time around with a supervisor because I am tired of each tech having their own opinion...

Here is the pic where I'd like to have it installed:

Ok..12 years in the business,. NO WAY on that location. Why, you might ask....Because that is not a sturdy location. Plus, the mast foot would extend beyond the bottom of the outer layer of fascia. The part that butts up against the shingles.
Below that, there is just 3/4" of material. I never modified the building structure because that is not part of what I did. I wasn't getting paid to "create" or "engineer" mounts. Plus ALL of the liability fell on my shoulders.
Also,. if for any reason the management company decided they suddenly did not want antennas mounted this way, guess who is going to eat the sh!t sandwich? Me....Not doing it.
Lastly. even if the tenant signed their life away it would not matter. A, that location is a spec violation. B) such a mount is set up for failure. Service call nightmare.
Our standards called for a 5 year guarantee on every install. Ridiculous it may appear. And I agree. But that was put into place to cut down on hack work.
Sorry. My integrity and high standards would have had me walking away. I refused to put either on the line.
Oh, lets say for arguments sake that was a solid location for an antenna, it is NOT a two man job,.....No way.

 

[dishcomm]

Here are all the condos in my area that have directv and dish installed on the same fascia all over the condo

My goodness....Not a single one of those is to spec. The neatest one, where the cables are hidden in the mast....The installer BENT the lower half of the mast foot in order to get his lag bolts into the lower part of the facia.
There are masts that are installed at an angle( a huge rules no no) just to get ONE lag bolt into the facia.
One other thing. We were required to have SIX lag bolts in the mast foot. And two in each mast strut. None of these is to spec.
look...The bottom line is this. Satellite TV and rental properties sometimes do not mix too well.