Still..... I have been told over and over that this will be paid in the next few days and it has not. I spoke w/Walter Hayward (if that's his name) this AM and he told me to call back after 8:30 pacific to speak w/the billing department. I told him this was unusual, but he said I could speak w/them and made a note in the file that I should be able to.
Called back after 8:30 PT and they told me I can't speak w/billing. I told them Walter said I could, they said they can't. I asked for a number for billing, theysaid they don't have one. I said they have phones don't they, but they refused to give me a number. They said they would escalate it. I told them it had been escalated a number of times already and that nothing has happened. I asked to speak w/the manager.
The supervisor gets on the phone and says he can't do anything about t and he would escalate. I told them they tell me that every time and no-one calls back. He says he is looking at the escalation department right now and that they will call back . I said, if your looking at them then hand them the phone and let me talk w/them. "I can;t do that". Then send my call over there. "I have no way of doing that". BS. Anyway, he says they will call back within the hour.
The weird thing is that the CSR's are the nicest people, but don't/can't do anything about anything. It's like having a cute puppy at home that s***s on the carpet all day long.
I had 4 neighbors that where interested in VOOM. I wouldn't wish them on my worst enemy at this point.
I guess I'll be filing w/VISA and the BBB (as if that will do anything).
sorry for the rant, just a little pi**ed off at the moment.
Their out to lunch alright.
