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Installers had trouble installing :(

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to get through faster...keep hitting 0 instead of going through the options. at one point it will say it's an incorrect option, hit 0 again and it will transfer to a CSR. This way you will spend less time on hold. Good Luck!
 
volkodav said:
call them back it is un completed job and tell them to send some one out to get it right
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THank you so much!!!!!! Called customer service, they tried to make us get an electrician, but kept on telling them that in the instillation notes they should provide i think 120' of Coaxial cable if needed. So they knew we knew what htey were supposed to do so they scheduled us. THanks again.
 
Yeah really. This guy was like yah you have me for liek 12 minutes more before its been 4 hours when I can go. they were really nice, and did everything they could besides install the wire. I hope they come back next week so then they'd pretty much have to install the wire.
 
Unfortunately retailers, which is who sounds like did the install in this case, don't go through DNS training. As a DNS tech, I have more rules that need to be followed when it comes to installs.

I agree that the CSRs need improvement.
 
I have only talked to 2 foreign sounding people on the phone. They answered my questions as i asked. The American sounding people helped me just as much, but I thinkit's fair to say if I asked anything to those 2 foreigners I wouldn't have understood what htey said. Actually, these people had a dish truck and I looked at all the documents, it was all Dish Network. They were really helpful, I just think they didn't think of just running a seperate wire. So many different scenarios were said, its hard to keep track on what they tried and what htey didn't.
 
we have people who talk people out dish because they don't want to get dirty, and that pisses me off!!! call local office and they will be able to send some one earlier then your schedule date. and ask for lead tech or FSM
 
The quality specialist's job is to audit the work the tech's do. Since they didn't install completely/correctly it is the job of the QAS to check the work. If a tech fails a certain # of audits in a certain period of time, they are let go. DNS wants to have quality techs on their teams.
 
OK on the HSI bit. Some techs aren't aware that you can use Cable HSI and sat on the same line. It just takes diplexers to do it as long as the line isn't split anywhere along the path.

Thats how my living room is setup. Instead of 4 lines running into my living room I have 2 lines. On one line I have sat signal and HSI coming in. On the other line I have Sat Signal coming in and TV2/UHF Antenna out to the distribution box and routed to my bedroom.

How many rooms were you trying to get hooked up? Sounds like 2. Since they didn't bother with the room with HSI its possible that room and the room that they couldn't get working that you wanted TV in are split. In which case neither room will work with out dedicated lines. No problem there unless you didn't want cable on the outside of the house or were unwilling to pay the custom install charge for wall fishes.

Good place to look for splitters is behind the existing face plates. Lot of cable installers will do that with two rooms next to each other.

Also so what if it the standard install says 120' of cable. That doesn't sound like the problem. It sounds like routing the cable is/was the problem and will be when the next tech comes out.
 
No, we had to schedule it for first thing on Saturday. Since their windows are so wide , I don't want to wait 5 hours for them to come, and then 2-4 after that. So we just did it Saturday.
 
H

My email to ceo@echostar.com

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Help -Tree Trimmers Whacked my Dish Out

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