All that I ask is that since I dont go into your place of business and insult you that you dont do the same to me.
There is strict policy on the Excessive Credit Flag. We are paid to follow policy plain and simple. Removing the Flag at the Supervisor/Manager level is asking to be fired, Same with Floor and Operation Managers.
I never had a problem with you going to a higher level as that what I would of done. But I would not have insulted the agents and the managers above them with your comments.
Yes some managers will see the *** flag and thats it. Then there are some liek me who know that there are times where it gets triggered by the billing system unfairly and would review the account and if it was falsely triggere for a number of reason I use mentioned in other post we would of ran it right up the pole to get it removed. Plain and simple.
Are all agents perfect ... no are Supervisors/Managers... no Operation Managers and Directors .... no
:rant:
But there no need to lump us all in the same group.
P.S. If you have not figured it out yet I am now jumping down your throat because you have insulted my 2nd profession. Yes is it fun no; is it great work no; but do I take pride in my work damn right I do and I hate it when people insult my work. Now as far as everyone else who the heck knows why maybe they just dont like the borg.
First of all I would not be silly enough to say all csrs or all managers
dont get it.
Ive dealt with several managers at both dish and direc who have been good and bad...
Just like in my profession. There are managers who like yourself understand how to go above and beyond to take care of someone.
So, I would never lump anyone into a category...That would be extreme.
Its just that recenetly my experience with 3 direc tv managers have not been good.
They as well as myself were respectful and professional.
But none of them solved the problem.
I had to go above their head . I too work and time was waisted.
So my final experience was a good one. The person who solved the problem was dissapointed with the 3 previous managers.
She told me the only way we at Direc can do a better job is feedback..Good and bad.
Idealy, I have been trained, again when running stores in retail to handle and fix an issue the ''first'' time. If a customer wanted to go over my head that meant I did not fix the issue..
If one of those managers said-hey Im not sure about this , let me find out.
Made it a one call experience-Great! They took intiative.
We all work hard and do the best we can do...
Stone, you take pride in what you do! The problem is customer service
has slipped in allot of places not just the sat industry.
It boils down to training..Its that simple.
Yes, there are people who take advantage...but then there is the rest of us who just want good service at a fair price.