Here's where I'm at.Called the 888-496-1260 number(Ironically I used to have the number in my signature on this forum) and had a pleasant conversation with George in Tulsa. He indeed was loyalty/retention.
Started out by saying"Oh jeez -you called a day too late for the promo!" When I explained the CSR I talked to yesterday refused to pass me up the chain he apologized .First thing he did was throw in 3 free months of multi sport(which I was fully prepared to pay full price for-just wanted it for NFL Red Zone) and an additional $30 credit.Told me to call back November 8th or 9th when the next promo is active.
So the can has been kicked down the road for now.