I have to disagree. I replaced a leased Wally with a purchased one this Summer with zero problems and all the promos etc are fully available to me. In fact just last week I added the Heartland pack for the promo price of $3 a month for 6 months.it was easy to buy boxes and put them on an outdoors acct!!! but it was never easy to buy boxes and put them under a 2 year with all of the promo's wheels and deals!!! i think it takes someone with more authority than the regular sales people!!! i dunno it puzzles me as well!!