The HR20 physically has two tuners inside, with a cable hooked to each running off the one input. It is a soldered cable that looks similiar to an RCA jack. Anyhow, only reason I can think of for that to happed is the cable has come loose or the second tuner is failing.
I think you are ok to take the cover off and check the cable. The HR20 is no longer being taken back by Directv when disconnected.