Hello to all,
My neighbor had Direct TV and their CS dept was giving him a hard time, so I talked him into Dish and he went for it. That's when his nightmare began. The installer placed the dish on his roof, this worked for a day, then he lost one of the Sats, and the receiver (I don't remember the number but it is a low end dual tuner-tv1-tv2) would go into it's lockout mode when it cannot find reception. They came back and raised the dish with an extender (due to what they thought was a tree problem), good for a day, then back to the above problem.
As it stands now, his dish is on my house right next to mine (with permission from Dish) which I installed myself (I'm an engineer) which has perfect reception. Problem again is both sats lock in around 100, then a few hours later, one will drop to about 40 and the receiver locks up.
Dish has sent him a new box, which he installed and he gets the same problem.
Now I really feel bad for this guy, I talked him out of Direct TV and now he has these problems.
Any ideas would be greatly appreciated.
(I did notice on the front plastic cover of the LNB's a few minor scratches, they are on both LNB's)
Thanks,
Gary in northern New Jersey
My neighbor had Direct TV and their CS dept was giving him a hard time, so I talked him into Dish and he went for it. That's when his nightmare began. The installer placed the dish on his roof, this worked for a day, then he lost one of the Sats, and the receiver (I don't remember the number but it is a low end dual tuner-tv1-tv2) would go into it's lockout mode when it cannot find reception. They came back and raised the dish with an extender (due to what they thought was a tree problem), good for a day, then back to the above problem.
As it stands now, his dish is on my house right next to mine (with permission from Dish) which I installed myself (I'm an engineer) which has perfect reception. Problem again is both sats lock in around 100, then a few hours later, one will drop to about 40 and the receiver locks up.
Dish has sent him a new box, which he installed and he gets the same problem.
Now I really feel bad for this guy, I talked him out of Direct TV and now he has these problems.
Any ideas would be greatly appreciated.
(I did notice on the front plastic cover of the LNB's a few minor scratches, they are on both LNB's)
Thanks,
Gary in northern New Jersey