Report your EHD issues HERE!

[brittanygarden]

Hi all,

If you don't already know me, I'm Brittany, the Manager of Technical Operations at DISH. My team manages the customer and product experience portion of our beta and production software releases. We've received an overwhelming amount of feedback regarding external hard drives, so we wanted a place to condense these for our engineering teams.

Please keep this thread focused solely on external hard drive issues and ensure that you answer all of the questions listed below:
1. What is the model of your Hopper? (Hopper 3, Hopper 3 with H+, Hopper 2, etc)
2. What software is your Hopper currently on?
3. What is the model and size of your EHD? (If more than 1 in use, please list all)
4. How many EHDs do you have plugged in simultaneously?
5. What is the EHD related issue you are experiencing? Please provide as much detail as possible.

Thanks!

 

[n0qcu]

Hi all,

If you don't already know me, I'm Brittany, the Manager of Technical Operations at DISH. My team manages the customer and product experience portion of our beta and production software releases. We've received an overwhelming amount of feedback regarding external hard drives, so we wanted a place to condense these for our engineering teams.

Please keep this thread focused solely on external hard drive issues and ensure that you answer all of the questions listed below:
1. What is the model of your Hopper? (Hopper 3, Hopper 3 with H+, Hopper 2, etc)
2. What software is your Hopper currently on?
3. What is the model and size of your EHD? (If more than 1 in use, please list all)
4. How many EHDs do you have plugged in simultaneously?
5. What is the EHD related issue you are experiencing? Please provide as much detail as possible.

Thanks!

1. Hopper 3 with H+
2. H392
3. Western Digital 3TB
4. Just one
5. It disappeared sometime between April 28 and May 5

 

[brittanygarden]

1. Hopper 3 with H+
2. H392
3. Western Digital 3TB
4. Just one
5. It disappeared sometime between April 28 and May 5

Can you elaborate on what you mean by "it disappeared"

 

[navychop]

1. H3
2. 392 (prob existed back to 389 & sooner.
3. All of them, but for example: WD Elements WDBU6Y0020BBK 2TB
4. Only 1 at a time, and only when trying to use it.
5. Can see recordings list but cannot transfer. Transfer button shows active but nothing happens when selected. Happens when plugged in directly or via hub.

And we have previously exchanged msgs about other EHDs no longer being read by H3.

 

[n0qcu]

Can you elaborate on what you mean by "it disappeared"

That means the Hopper no longer sees the drive so I cannot transfer recent recording to it

 

[odsmith]

1. H3
2. H392 updated 4/13/25 @3:57 pm
3. phantom 3 tb & 2 tb ehd's
4. Running simultaneously….. additionally, it is my understanding that the hopper cannot handle more than 6 TB of data at the same time.

The EHD plays data back just fine. However, once the data is on the EHD, it cannot be transferred back to the hopper. When selecting the options and manage recordings all of the data disappears. I believe this started happening about a month and a half ago. I don't remember the software version, but I believe it was prior to H389 that this was still working.