I must be missing something, SBC just layed off half the customer service people that service my area. Guess you have to get lean to grow. It wasnt that long ago SBC was a really lousy company in complete disarray in Michigan. Took over two weeks to get service or a new install. They cleaned up their act after the AG of Michigan started leveeing fines at them. From a pure amateur's standpoint, I dont like this deal.