Solo ViP 211k

[PTVC]

On occasion, our Solo ViP 211k will have partial signal loses. When it happens it tends go on for hours but is fixed it you unplug it for a minute and let it reboot. Any idea why this happens?

 

[boba]

Please give us the complete information on your system. Dish, EA, or WA. home or RV?

 

[PTVC]

By Dish do you mean, Dish 500? Is EA=East and WA=West?

 

[garys]

If you could give us which dish (500, 1000.4, 1000.2) and what sats, EA = Eastern Arc, WA = Western Arc.

 

[dwarren2]

Go to system info screen and run the test to see if you have any lnb drift

 

[PTVC]

Dish 500, WA.

If you could give us which dish (500, 1000.4, 1000.2) and what sats, EA = Eastern Arc, WA = Western Arc.

 

[vasaaric]

By partial signal loss, do you mean only some channels are missing, or all channels go in and out? if your running a 500, you should be tuning to satellites 110 and 119, so double check transponders 14, 15, 16, and 21 on both satellites. To do this, press menu, then 6-1-1 and follow on screen instructions.

 

[3HaloODST]

Go to system info screen and run the test to see if you have any lnb drift

OP do this. MENU - 6 - 1 - 3. Does it say "Good" in the status?

 

[PTVC]

By partial signal loss, do you mean only some channels are missing, or all channels go in and out?

On occasion we'll get the Partial Signal Loss error, which can happen every few minutes for hours.

OP do this. MENU - 6 - 1 - 3. Does it say "Good" in the status?

It does currently.

 

[PTVC]

I did find this just now at Dish:

If you tune into a sat channel after viewing a weak ota channel it will cause the "partial signal loss" every time the OTA station loses signal. The fix is to either remove the weak ota channel from the list, fix the signal strength for the ota channel, or tune into a stronger ota channel, then go back to sat. That bug has been around for quite a while now.

https://support.dish.com/viewtopic.php?f=14&t=1299#p3316

We do have an OTA HD antenna hooked up to the receiver. Maybe that is causing the issue on the 211k?

 

[3HaloODST]

I did find this just now at Dish:

https://support.dish.com/viewtopic.php?f=14&t=1299#p3316

We do have an OTA HD antenna hooked up to the receiver. Maybe that is causing the issue on the 211k?

Oh yeah forgot about that. Yeah the solution to that issue is to either remove the weak OTA stations from your lineup or to tune into an OTA channel that you know never has dropouts, then back to a sat channel.

Hopefully that is what your issue is/was.

Sent from my iPhone 4S using SatelliteGuys

 

[PTVC]

My parents live with us and they are getting on in years. My mom is always hitting the wrong buttons and she mostly uses that receiver. I'll keep an eye out for it and give it a shot.

 

[eacalhoun]

It's been a long time, but I use to see this on my 722k and it was when tuning from an OTA to SAT channel. I think recent updates have fixed this - on the 722k, anyway.

 

[PTVC]

I also have a 722k and I don't have the problem either.