the sad part about this whole issue is that i did contact visionsat directly by telephone. the guy who answered just tried to read me the instructions from the manual which don't work and kept trying to convince me that those instructions do work, which was disheartening. to hear directly from the source that they are unaware of such issues was disappointing. he instructed me to call back at a later date so that he could check into it. i also tried sending an email to that email address, but they have yet to respond. i know that i am not the only one encountering this issue because i traveled various other sites to find a solution, and saw that many others have encountered this very problem, but the best answer to try though was automated mode. hopefully they correct this issue even though it is a minor inconvenience. i am happy with the receiver, just a small annoyance that can easily be corrected.