J
Jarrett Campbell
Guest
Original poster
After a 9 day wait, I got Voom installed this morning. The
installation went pretty well. We had some trouble getting the OTA
channels in and my installer ended up replacing the antenna with
another unit of the same kind which seemed to fix the problem.
Now that's he has left, I've discovered two problems.
1. When I change the channel to certain channels, the box completely
locks up. I get the menu bar across the bottom of the screen and with
completely black screen behind it. The only way to get out of this is
to soft reboot.
The CSR says that I need to get my software upgrades and that will fix
this. I'm at Nep 600 right now. So far, I'm finding that about 1/2
of the channels lock up my box. I'm personally wondering if this is a
switch/hardware issue somewhere outside rather than software but until
I'm upgraded, the CSR's can't really troubleshoot the problem. I
don't know a lot about satellites but I do know that there's sometime
issues with polarities/switches/etc. that can cause 50% of the
channels to not come in. Any ideas? Or is this just a software issue
and I need to be patient?
2. When watching soccer on WorldSportHD, my picture is being cropped.
With the little scoreboard in the upper left corner, I can only see
about 1/2 of the W in the WorldSport logo. But when I press the Voom
button and the picture is shown in the little preview window, I can
see that there is a substantial amount (maybe a full inch) of picture
that is being cropped.
Interestingly, this only happens in the 780/1080 picture modes. Both
of the 480 modes show the full picture. I've also tried just about
every combination of Picture Format settings and none seem to impact
this issue. Has anyone else seen this? Could it just be my TV? I've
heard about "Overscan Areas" on HDTVs but I don't really understand
what it is and if that is related to my problem.
FYI, I'm Vooming on a Toshiba 46SX83 CRT 16:9 HDTV monitor through the
DVI input. I've also tried the component inputs and see little/no
difference in the picture quality or the cropping issue.
Any comments, suggestions?
Patiently waiting for software downloads...
Jarrett
--
Hey do you sass that hoopy Jarrett Campbell? Now there's a frood who
really knows where his towel is!
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installation went pretty well. We had some trouble getting the OTA
channels in and my installer ended up replacing the antenna with
another unit of the same kind which seemed to fix the problem.
Now that's he has left, I've discovered two problems.
1. When I change the channel to certain channels, the box completely
locks up. I get the menu bar across the bottom of the screen and with
completely black screen behind it. The only way to get out of this is
to soft reboot.
The CSR says that I need to get my software upgrades and that will fix
this. I'm at Nep 600 right now. So far, I'm finding that about 1/2
of the channels lock up my box. I'm personally wondering if this is a
switch/hardware issue somewhere outside rather than software but until
I'm upgraded, the CSR's can't really troubleshoot the problem. I
don't know a lot about satellites but I do know that there's sometime
issues with polarities/switches/etc. that can cause 50% of the
channels to not come in. Any ideas? Or is this just a software issue
and I need to be patient?
2. When watching soccer on WorldSportHD, my picture is being cropped.
With the little scoreboard in the upper left corner, I can only see
about 1/2 of the W in the WorldSport logo. But when I press the Voom
button and the picture is shown in the little preview window, I can
see that there is a substantial amount (maybe a full inch) of picture
that is being cropped.
Interestingly, this only happens in the 780/1080 picture modes. Both
of the 480 modes show the full picture. I've also tried just about
every combination of Picture Format settings and none seem to impact
this issue. Has anyone else seen this? Could it just be my TV? I've
heard about "Overscan Areas" on HDTVs but I don't really understand
what it is and if that is related to my problem.
FYI, I'm Vooming on a Toshiba 46SX83 CRT 16:9 HDTV monitor through the
DVI input. I've also tried the component inputs and see little/no
difference in the picture quality or the cropping issue.
Any comments, suggestions?
Patiently waiting for software downloads...
Jarrett
--
Hey do you sass that hoopy Jarrett Campbell? Now there's a frood who
really knows where his towel is!
------------------------ Yahoo! Groups Sponsor --------------------~-->
$4.98 domain names from Yahoo!. Register anything.
http://us.click.yahoo.com/Q7_YsB/neXJAA/yQLSAA/EyMolB/TM
--------------------------------------------------------------------~->
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/VOOM/
<*> To unsubscribe from this group, send an email to:
VOOM-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
